Technical Account Manager (Okta, West Coast)

• This role is integral to the Strategic segment team, managing large enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology
• The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed
• As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for some of our largest customers, focusing on strategic account alignment, hands-on prototyping, and broad deployment strategies to drive lasting success
• The Okta Platform secures identities across every part of the lifecycle. You will work across both core workforce solutions and developer-focused identity integrations:
• Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory
• Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance (e.g., automated provisioning and zero standing privileges)
• Privileged Access Management (PAM): Privileged Access controls
• Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection (Syslog monitoring and signal integrations)
• Customer Identity (CIAM) & Developer Tools: Modern authentication protocols (OAuth 2.0, OIDC), Okta REST APIs, the Okta Sign-In Widget, and Auth JS SDKs for custom application authentication
• Build deep, long-lasting relationships with customers as their go-to technical advisor and primary point of contact
• Masterfully apply technical expertise to solve complex problems, design sophisticated solutions, and influence customer identity strategies
• Collaborate with customers to design identity strategies aligned with their business objectives and expanded security posture
• Hands-on Prototyping & Demos: Build lightweight Proofs of Concept (PoCs), configure test environments (e.g., Salesforce developer tenants), and conduct live technical walkthroughs (such as custom login flows, SAML/OIDC integrations, and Adaptive MFA mobile policies)
• API Testing & Integrations: Utilize tools like Postman to test, validate, and demonstrate Okta REST APIs (executing CRUD operations for user and group management)
• Complex Problem Resolution: Dissect multi-faceted technical issues, proactively identify risks, and orchestrate effective solutions or escalations collaboratively with Customer Success and Engineering
• Advocate for customer needs within cross-functional Okta teams while supporting policies in the best interest of the company
• Provide best practices, workshops, and technical enablement for customer architects and technical leads
• Generate repeatable technical assets, code snippets, and strategy guides for the global TAM team
• Mentor peers, upskilling team capability with a focus on deep technical development

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources

• Education & Certifications: BA/BS/MS in Computer Science, Information Technology, or related discipline (or equivalent experience). Okta Certified, CISSP, or equivalent certifications preferred
• Domain Knowledge: 3+ years in identity and access management (SSO, MFA, lifecycle management, or security best practices)
• Experience: 5+ years of related professional experience (or 4+ years with a Master’s degree), including 3+ years as a Technical Account Manager, Technical Consultant, Solution Architect, or Product Manager
• API Prototyping Tools: Hands-on experience working with REST APIs and API development platforms like Postman to test endpoints and demonstrate programmatic workflows
• Development & Scripting Basics: Ability to read, modify, or build simple front-end or back-end applications (e.g., HTML/JS, Node.js, Python) to demonstrate authentication routing (public vs. protected routes) and group-based access control using the Okta Sign-In Widget or Okta Auth JS
• SaaS & Provisioning Integrations: Experience integrating SaaS platforms (Salesforce, Workday, Box, Office 365) using SAML SSO, SCIM, and automated lifecycle management (provisioning/deprovisioning)
• Identity Protocols: Deep, practical understanding of modern identity federation and access control protocols, specifically OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and WS-Federation
• Security & Monitoring: Familiarity with Adaptive MFA policies, behavioral analysis, and syslog monitoring for security insights (SIEM integrations)
• Comfortable performing live technical demonstrations, troubleshooting sessions, and whiteboarding architecture
• Excellent communication skills, capable of translating complex technical topics into actionable insights for both developer teams and CxO-level executives
• Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries