Senior Quality Engineer

Key Responsibilities
Test Design and Strategy:

- Designs comprehensive test plans that align with quality goals of the function and product vision.

- Chooses strategies based on behavior to inform architecture and tooling initiatives.

- Evaluates coverage to account for technical unknowns and scalability across systems within own functional test area.

Test Execution:

- Manages test environments and ensures adequate data for testing.

- Executes validation tasks for critical service areas by following test plans, identifying defects, and escalating risks to support prioritization and service quality.

- Follows documentation for failures across components, working with others to implement corrections where needed.

- Performs risk-based regression to balance speed, risk, and automation coverage across products or services.

Defect Tracking and Management:

- Reproduces, diagnoses, and collaborates on customer-reported issues, ensuring timely resolution.

- Investigates and escalates defects across features.

- Owns reporting on test progress/defects, working with engineering to address root causes.

- Contributes to post-incident (post-mortem) reviews by gathering relevant data, documenting observations, and assisting in the identification of root causes; supports the drafting of findings and preventative actions for leadership review.

- Leads triage for components on root cause analysis to uncover recurring quality issues and drive improvements.

Collaboration and Communication:

- Assists with cross-functional quality initiatives by tracking test coverage against feature delivery, surfacing test concerns, and supporting coordination with partner teams on test activities.

- Works with cross-functional development team members to align on areas for testing.

- Influences the design and prioritizes testing and tooling.

- Develops and enhances test management and automation tools to improve automation and test processes.

Continuous Improvement:

- Follows and applies established processes to improve consistency and reduce friction in engineering workflows within a defined feature or task area.

Automation:

- Participates in quality improvement efforts by sharing observations and documenting test execution gaps within the team.

- Implements automation scripts by following established patterns to support test coverage within a component or feature.

- Identifies and reports automation issues by executing tests and escalating failures or gaps to senior team members.

- Executes automated tests within Continuous Integration/Continuous Delivery (CI/CD) workflows and raise issues related to test failures or integration breaks.

Risk Assessment:

- Identifies quality risks early and collaborates to mitigate them.

- Applies quality gate criteria on checklist at key software development checkpoints by reviewing test results, static analysis outputs, and defect trends, soliciting approval for completion.

- Reviews test plans to ensure potential impact areas are accurately identified and addressed by Scrum teams, coordinating across functions to confirm adequate test coverage and risk mitigation.

Test Tooling:

- Develops and enhances test management and automation tools that increase efficiency and scalability.

Additional Responsibilities (as needed):

Performance Testing:

- Tests non-functional requirements, including single-user performance, scalability, and responsiveness under dynamic workloads.

- Engages performance to support load testing, tooling, and system tuning for high-risk or complex scenarios.

- Incorporates user experience considerations into performance assessments to ensure acceptable response times and system usability.

Core Responsibilities
Planning & Execution:

- Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.

- Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

- Collaborates across teams to align on expectations and achieve shared objectives.

- Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.

- Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

- Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.

- Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors.

- Contributes to knowledge sharing and best practices.

Continuous Learning:

- Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools, and staying current with industry trends and best practices.

- Seeks out and leverages feedback and training to improve skills.

- Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

- Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

- Seeks input from team members on alternative approaches and methods for improving work.