Customer Activation Manager (Commercial)

• Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers
• You will have the opportunity to help build, lead, and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth
• This role combines strategy, operational leadership, and management of onboarding projects to ensure that new customers realize value from Ramp’s platform quickly and effectively
• Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
• Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
• Participate in hiring decisions, including interviewing, selection, and onboarding of new team members
• Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Unlimited PTO
• Parental leave
• Monthly wellness stipend
• Pet Insurance
• Relocation support to move to NYC
• WFH stipend

• Excellent verbal and written communication skills
• High adaptability and ability to thrive in a fast paced environment
• Ability to anticipate customers’ needs and position product solutions accordingly
• Proven track record of exceeding quota and/or outperforming key target metrics
• Exceptional project management and time management skills
• Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization
• Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
• Bachelor’s degree from an accredited university
• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup