VIP Relationship Manager

• We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program
• You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner
• You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience
• This is a senior, revenue-impacting client role designed for charismatic, influential and highly motivated relationship builders who thrive in consultative sales environments
• Relationship Ownership & Concierge Servicing
• Own and manage a portfolio of high-net-worth and top-revenue VIP clients
• Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth
• Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels (including Telegram)
• Revenue Growth & Portfolio Expansion
• Actively drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs
• Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions
• Partner with clients to understand their trading behavior, portfolio objectives and risk preferences in order to recommend relevant products and incentives
• Client Discovery & Needs Qualification
• Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage
• Segment clients by archetype (e.g. active traders vs long-term holders) to personalize engagement and growth strategies
• Collaboration with Sales, Product & Operations
• Work closely with institutional sales, OTC, product, operations, compliance and growth teams to deliver seamless client experiences
• Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights
• Pipeline & CRM Management
• Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM
• Track engagement, conversion and revenue performance against defined targets
• Client Engagement & Community Building
• Create and manage dedicated Telegram groups and direct channels to facilitate real-time engagement between VIP clients and internal teams
• Support exclusive VIP initiatives including events, promotions, product pilots and referral programs
• Market & Industry Expertise
• Stay current on crypto market structure, trading trends, yield products and competitor offerings in order to engage clients in informed and credible conversations
• Reporting & Performance Management
• Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities

Benefits

• Meaningful Equity
• Get the equipment you need
• Unlimited Vacation
• Crypto Bonus
• Paid Family Leave
• Remote-first
• HealthCare
• Offsites

• Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients
• Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto
• Experience in crypto, trading platforms or institutional brokerage environments is highly desirable
• Self-starter mentality with the ability to manage a book of business independently
• Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking
• Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships
• Comfort operating in fast-paced, high-ownership environments with revenue accountability
• Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms
• High emotional intelligence (EQ) and outstanding communication skills, with a natural ability to build credibility and rapport with senior and sophisticated clients
• Existing relationships or a personal network of high-net-worth or active trading clients
• A strong interest in digital assets, crypto markets and emerging financial products
• Experience supporting clients across multiple products such as trading, yield, lending or structured investment products
• A background in consultative or solution-based sales rather than transactional sales