Transition Manager

Service Transition Manager

We are seeking an experienced Service Transition Manager to lead the successful transfer of services, processes, and operations across clients, locations, or service providers. In this role, you will manage end-to-end transition projects, ensuring seamless service delivery, stakeholder alignment, operational readiness, and successful business outcomes while maintaining quality, budget, and timeline commitments.

Key Responsibilities

• Lead end-to-end transition projects, ensuring delivery within scope, budget, quality, and timeline expectations.
• Define transition strategies, project plans, milestones, risks, and resource requirements.
• Partner with clients, bid teams, solution architects, and transformation teams to design and implement transition solutions.
• Manage project financials, forecasting, reporting, and scope changes while identifying revenue opportunities.
• Drive process standardization, transformation initiatives, and implementation of best practices.
• Conduct impact assessments and support operational readiness to achieve Day 1 productivity targets.
• Ensure effective knowledge transfer, training, and handover to service delivery teams.
• Build strong relationships with internal and external stakeholders and provide regular project status updates.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Human Resources, Operations, or a related field.
• 5+ years of experience in transition management, project management, shared services, or business process outsourcing (BPO) environments.
• Proven experience managing third-party transitions and large-scale service migrations.
• Strong project management, stakeholder management, and change management skills.
• Experience supporting bids, RFPs, solution design, and transition planning.
• Knowledge of process transformation, operational excellence, and continuous improvement methodologies.
• PMP, PRINCE2, Lean Six Sigma Green Belt, or similar certifications are desirable.
• Strong English communication, presentation, and executive stakeholder engagement skills.

What We're Looking For

• Strong leadership and ownership mindset with the ability to manage complex transitions.
• Excellent problem-solving, planning, and decision-making capabilities.
• Customer-focused approach with a commitment to service excellence.
• Ability to influence stakeholders and gain buy-in across multiple levels of the organization.
• Flexibility to work across global time zones and travel as required for project delivery.
• Passion for continuous improvement, transformation, and operational excellence.