Technical Success Manager

• We’re looking for a talented and experienced Technical Success Manager for the DACH region to enable outcome-focused engagements with JFrog customers, focusing on three aspects:
• Accelerate adoption of JFrog products and value realization
• Explore new opportunities for expansion by understanding the scope of customer use cases
• Enhance customer loyalty
• Be the customer’s trusted advisor
• Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
• Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
• Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
• Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
• Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
• Monitor the customer’s health and their perception of the JFrog brand by becoming a Platform Health Expert
• By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
• Be the first point of escalation
• Develop a full understanding of the JFrog Platform, including:
• The value proposition and sales messaging
• Out-of-the-box reporting where needed
• Success journey planning and execution
• Continuous communication and working relationship

Benefits

• Employee Stock Purchase Plan
• Retirement, wellness and much more!
• Medical, dental & vision

• Ability to effectively liaise with customers and regional teams/leadership
• Occasional travel to visit customers in person in the DACH region
• Native German speaker - Mandatory (read/write/speak)
• Flexibility in working hours to accommodate our global presence
• 3+ years of experience in the software industry, preferably in SaaS companies
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
• Ability to effectively present technical presentations
• Fluent English - Mandatory (read/write/speak)
• Bachelor’s/Master’s Degree in Technology or business/management