Technical Onboarding Manager (B2B SaaS)
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Description
- Creative freedom: You will work directly with the Packa Leadership early-stage founding team, giving you creative freedom from day one
- Ownership: You will be part of a highly motivated, diverse, and successful team, with a high degree of freedom and responsibility from the outset
- Hybrid working: You will work in a great office in Berlin-Prenzlauer Berg
- Leadership: You will work in a company with an inspiring vision, led by an experienced founding team and supported by leading investors!
- Appreciation and commitment: We believe in fair compensation and you will benefit from a clear path for growth and development
- Impact: You will shape the processes that companies use to make packaging more
- You own the customer relationship from contract signature through to full product adoption — you are the main point of contact throughout
- You lead the technical data integration of new customers, connecting ERP systems and other data sources to Packa (e.g. SFTP setup, tenant/user configuration, data mapping and verification)
- You conduct gap analyses of customer data structures and ensure a clean, complete migration into Packa
- You plan and run onboarding workshops and training sessions tailored to your audience — whether that’s an IT team, a procurement lead, or a sustainability manager
- You handle support during the onboarding phase: responding to emails, triaging tickets, and looping in Engineering or our Packaging specialists where needed
- You work with Sales when prospects have specific integration or onboarding questions before signing
- You pick up solid knowledge of packaging topics and regulations along the way — enough to hold your own in customer conversations and know when to bring in a packaging expert
- You collaborate closely with Product and feed back what you see in the field — your ear to the market directly shapes what gets built next
- You contribute to our “Packademy”: building out training content, formats, and self-serve resources — and helping define how we onboard customers at scale
- You’ve done data integrations before: ERP connections, SFTP, CSV/Excel, APIs, or EDI — you know what it takes to get messy customer data into shape
- You take ownership seriously: your customers are your customers, and you stay on top of them
- You can read a data structure, spot what’s off, and fix it without needing someone to hold your hand
- 2+ years in SaaS implementation, technical onboarding, or a similar role. Hands-on B2B software experience is essential
- You’re comfortable building as you go: processes here are evolving, and you’d rather improve them than wait for them to be perfect
- You’ve run workshops or training sessions and know how to read a room
- You communicate clearly and directly internally and externally — e.g. with a packaging buyer, a customer’s IT manager, or a Packa software engineer
- Fluent in German and English