Technical Account Manager

• The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements
• The focus is on architecting and project management of availability solutions, including data protection and monitoring
• The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization
• Provide input to the writing of proposals and Statements of Work
• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)
• Assist with assessment and design of solutions as well as post-installation issues
• Assist with Veeam Software solution implementation effort estimation
• Create white papers, solutions guides, best practices, custom documentation, etc
• Deliver onsite knowledge transfer on Veeam Software solutions
• Document configuration and completed activities
• Analyse installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions
• Provide input for improvement of process and documentation
• Overnight business stays to meet company goals and objectives

Benefits

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Unlimited paid time off, plus 3 global VeeaMe Days for self-care
• Medical, dental, and vision coverage from day one
• 401(k) retirement plan with matching contributions up to annual limits
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Veeam’s Core products
• Bachelor’s Degree in technology required (A combination of education and experience will be considered)
• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)
• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V
• Business proficient in French and English
• VMware VCP, Microsoft MCSE or equivalent experience
• Extensive experience with Data Center, Business Continuity and Operating Systems
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Working knowledge of Cloud technologies, capabilities, and protocols
• Proven Consulting and Project Management experience
• Experience successfully managing multiple simultaneous projects and accounts
• Excellent communication, interpersonal and relationship-building skills
• Prince 2, ITIL, PMP, or equivalent experience
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Experience with Data Management, Data Protection, Data Analytics