Technical Account Manager (Public Sector)
Posted Updated
Description
- As a Technical Account Manager (TAM), you will serve as a strategic technical point of contact to our Public Sector Customers and their supporting Partners, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform
- You will bridge the gap between Partners, Customers and Internal Teams, driving technical alignment, proactive optimization, and long-term relationship success
- This is a high-impact, customer-facing role ideal for a strong networking and cybersecurity professional who thrives at the intersection of technology, strategy, and customer engagement
- Collaborate with Customers and Partners alike to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value
- Serve as the primary technical point of contact and subject matter expert for Customers and Partners, owning all technical requirements and ensuring alignment with best practices
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
- Provide support, enablement, and oversight to Partners leading Customer deployments
- Proactively identify risks, gaps, and opportunities for improvement across customer environments
- Translate feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
- Develop technical artefacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
- Support escalations and complex technical scenarios in partnership with Support and R&D teams
- Drive executive-level technical conversations and present strategic roadmaps aligned with cybersecurity and operational objectives
- Network and Cybersecurity Certifications (e.g., CCNA, Security+, GICSP, CISSP) are a plus
- Solid understanding of core cybersecurity principles and secure network architecture
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
- U.S. Citizenship Required
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
- Customer-centric mindset with the ability to build trusted, long-term partnerships
- Practical knowledge of Governance, Risk, and Compliance (GRC) principles applied to critical infrastructure and cyber-physical systems
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
- Experience working with US Federal Customers, including navigating agency-specific requirements, adhering to federal compliance and security standards, coordinating with cross‑agency stakeholders, and delivering solutions within regulated government environments
- Understanding of relevant Standards & Frameworks (e.g., NIST, ISO/IEC) with a specific understanding of IEC 62443
- Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
- Willingness to travel up to 30-40%
- Foundational understanding of OT Cybersecurity practices and Operational Technology (OT) / ICS environments and industrial networks