Technical Account Manager (Mid-Atlantic)
Posted Updated
Description
- As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform
- You will provide both strategic and technical guidance to customers throughout the Wiz journey, from onboarding to operationalization through to a successful renewal and expansion
- Technical expertise and strong customer-facing skills will be essential in addressing the needs of our customers
- Serving as the bridge between customers and the broader Wiz team, you’ll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience
- Be a Wiz Product and Cloud Security Expert – Serve as a trusted technical advisor throughout your customers’ Wiz journey
- Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
- Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, meetings, Slack, and support tickets
- Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
- Continuously stay abreast and enabled on new Wiz features and functionality
- Drive Adoption, Business Value Realization, and Customer Satisfaction – Ensure your book of customers are delighted and seeing value from their Wiz purchase
- Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
- Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
- Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
- Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
- Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
- Drive and track your customers’ achievement of business goals and realization of value through Wiz
- Report progress and results to key Wiz and customer stakeholders in executive-friendly communications and QBRs/executive briefings
- Advocate for your Customers – Understand, document, and represent your customers’ needs to internal Wiz stakeholders
- Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions
- Manage your book of business and support revenue objectives - Support and manage a book of up to 15 customers, depending on size and complexityIdentify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
- Drive towards utilization/adoption targets for your book of business
- Identify, document, and action on risks (e.g, satisfaction, churn, renewal, tenant health) in customer engagements
- Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives
- Help build and scale a world-class TAM organization at a hyper-growth company – assist in driving improvements in Wiz’s TAM motion and have an impact across GTM teams Develop documentation, mentor associate TAMs, and develop areas of technical subject-matter expertise
- Partner cross-functionally with internal teams to improve processes
- Familiarity with DevOps technologies, including CI/CD, Infrastructure as Code (IaC), and Version Control Systems
- 5 years of experience in technical customer-facing roles supporting cloud or cloud-security products (such as Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect)
- Familiarity with Linux and Windows operating systems concepts
- Experience with cloud services and architecture of at least 1 Cloud Service Provider (CSP), such as AWS, GCP, Azure, or OCI
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Familiarity with container technologies (such as Docker or Kubernetes) and their associated security considerations
- 8 years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
- Cloud Service Provider (CSP) certification (such as Certified Solutions Architect or Certified DevOps Engineer)
- Security certification or professional experience helping organizations address cloud-security challenges
- Familiarity with operating system runtime sensing
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases
- Experience successfully managing a book of business with 5-10+ customers
- Experience using data and systems (such as CRM or log analysis tools) to monitor customer health and identify trends to inform success and retention initiatives
- Experience building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
- Ability to navigate nebulous job responsibilities while actively contributing to the further refinement of the TAM motion
- Excellent communication, interpersonal, and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous internal and external structures
- The application deadline is: 08/03/2026