Technical Account Manager

• The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, AI Cloud, and SAS Language Compiler tools
• This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders
• The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens’ product teams
• A successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams
• They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization
• Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap
• The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation
• They coordinate across Specialists, Renewal Specialists, and Partner AEs for seamless execution and planning, while advising customer architects on product integration without taking ownership of architecture decisions
• Acting as the bridge to the Field CTO, the TAM delivers field insights upstream and roadmap context to customers, while commercial aspects like QBRs, CSAT/NPS, upsells, and renewals remain with the AE, Renewal Specialists.SA
• Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor
• Collaborate with AEs and Partner Managers to align technical adoption and growth priorities
• Maintain a clear view of customer architecture, advising on product integration
• Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment
• Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency
• Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds
• Align with Expert Services for implementations, focusing on adoption health
• Shape new technical use cases and identify scaling opportunities across products
• Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes
• Track adoption health and pipelines while supporting internal reviews and account planning
• Collaborate across Siemens teams and use internal tools to streamline processes
• Share adoption best practices and contribute to playbooks and reference materials
• Mentor TAMs and team members, driving technical excellence
• Capture adoption insights and provide structured feedback to the Field CTO
• Advocate for customer needs internally, ensuring alignment and addressing blockers
• Uphold Siemens’ values, maintain compliance, and complete necessary administrative tasks

Benefits

• Work from home opportunities
• Family leave
• Retirement savings
• Commuter Benefits
• Generous Paid time off
• Outings & Events
• Training & Development

• Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities
• Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments
• Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption
• Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency
• Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions
• Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes
• Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders
• Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions
• Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work
• Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work
• Flexible work environment with potential travel as required for customer engagements
• Degree in computer science, engineering, or a related field; advanced degrees are welcome
• Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology