Technical Account Manager
Posted Updated
Description
- As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects
- This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization
- The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement
- Customer Success & Relationship Management
- Drive platform adoption and growth through Account Team collaboration
- Build strategic relationships with customer IT teams and internal stakeholders
- Gather feedback and contribute to product improvement initiatives
- Technical Support & Problem Solving
- Lead complex troubleshooting and provide proactive technical guidance
- Monitor and maintain system integrations and security configurations
- Implement risk monitoring systems and resolve technical issues
- System Optimization & Analytics
- Design and implement efficient configuration and routing strategies
- Analyze performance metrics to improve productivity and efficiency
- Identify and enable technical expansion within the customer’s roadmap
- Technologies You’ll Work With
- Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
- SIP and Media Streaming Technologies
- Mobile Technologies (e.g., Swift, Java, Kotlin)
- Jira, QuickSight, Salesforce
Benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
- Bachelor’s degree in a relevant field
- Strong understanding of software and front-end development concepts
- Ability to articulate technical concepts to non-technical executive audiences
- Proven problem-solving skills with the ability to prioritize tasks effectively
- Experience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)
- Excellent communication skills, both verbal and written
- 5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role