Technical Account Manager

• As a Technical Account Manager (TAM), you are a trusted advisor helping customers optimize their observability strategy
• This role combines deep technical expertise with a customer-first mindset
• You will act as a strategic partner to everyone from DevOps engineers to C-suite executives, ensuring product value, driving adoption, and supporting retention and expansion
• Onboarding & Integration: Lead the technical onboarding process, establishing integrations and delivering tailored product training
• Technical Advisory: Architect data-driven customer success plans and act as an expert guide on observability best practices
• Problem Solving: Troubleshoot complex platform and data pipeline issues to ensure seamless performance
• Strategic Engagement: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals
• Cross-Functional Collaboration: Advocate for customer needs to influence our product roadmap, and partner with Sales to identify growth and renewal opportunities

Benefits

• Grow with us: Over 50% of our leadership roles are filled through internal promotions. We believe in growing our people as we grow the company.
• Global opportunities: With team members in 28 countries, Coralogix offers a truly global work experience and diverse career paths across functions and geographies.
• Top talent, real impact: Join some of the best minds in observability. Our teams are passionate, expert, and deeply connected to the business impact of their work.
• Autonomy and ownership: We empower our people to make decisions, take initiative, and shape how things get done. We’re here for our employees, every step of the way.
• Kid-friendly & pet-friendly: We’re a company where parents, dog lovers (and yes, both!) can thrive. Our flexible, hybrid model and inclusive culture help people bring their whole selves to work.
• Diversity & belonging: A truly international workplace with a culture that celebrates differences and creates a strong sense of belonging for everyone.
• Business-driven impact: Every role at Coralogix is connected to our core business goals. No matter your position, you’ll see how your work directly contributes to the company’s success.
• Proven growth, unicorn status: Be part of a fast-growing company that has scaled year over year for the past 5 years & is proudly recognized as a unicorn in the tech industry

• Strong knowledge of Linux and hands-on experience with Infrastructure as Code (IaC) tools such as Terraform or Ansible
• 3–5 years of experience in Account Management, with a strong focus on managing technical customer relationships and a high-energy, proactive approach
• Experience with RegEx, Lucene, and PromQL
• Exceptional English communication and presentation skills, with the ability to build credibility with both technical teams and executives
• Strong Kubernetes and Docker troubleshooting skills
• 2+ years of hands-on experience with AWS, including EKS, ECS, Lambda, CloudWatch, and related services. Experience with Azure or GCP is a plus
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash, with familiarity with observability tools such as Grafana, OpenSearch, Prometheus, Datadog, Dynatrace, New Relic, or Splunk
• BSc in Computer Science or Engineering
• Comfortable coding in any high-level programming language (Java, Go, Python)
• B2B SaaS experience