Technical Account Manager
Posted Updated
Description
- We’re growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity
- As a Technical Account Manager (TAM), you will serve as a strategic technical partner to our enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform
- You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success
- This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement
- Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value
- Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices
- Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance
- Proactively identify risks, gaps, and opportunities for improvement across customer environments
- Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams
- Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery
- Support escalations and complex technical scenarios in partnership with Support and R&D teams
- Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives
- Travel up to 30% to support on-site engagements, workshops, and strategic meetings
- CCNA and/or CCNP certification is a strong plus
- Customer-centric mindset with the ability to build trusted, long-term partnerships
- Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
- Full professional proficiency in English and German (written and spoken) is a must
- 5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
- Willingness to travel up to 30%
- Experience with Operational Technology (OT) environments and industrial networks – a strong advantage
- Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial
- Solid understanding of cybersecurity principles and secure network architecture
- Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles