Strategic Partnerships Manager (Germany)

• As Strategic Partnerships Manager, you will be responsible for developing and growing a portfolio of Fixico’s strategic customer and partner relationships in Germany
• You will report to our Head of Germany and work closely with our Business Development team as well as colleagues across Product, Operations and Customer Success
• Your focus is on making our partnerships successful and growing them over time
• That starts with deeply understanding the customer: how their organisation works, what they are trying to achieve, where their challenges are and how Fixico can create value
• Our approach is highly consultative. Fixico is a scalable technology platform that can be tailored to different customer needs, workflows and use cases. You will work with customers to make sure the platform is successfully embedded in their operations, delivers the expected outcomes and continues to create opportunities to expand the partnership
• That could mean expanding into additional use cases, business units or geographies, improving how Fixico is used within an organisation, or identifying new ways in which our platform and network can support the customer
• You will also be an important bridge between our customers and Fixico. You will bring together the right people across Product, Operations, Customer Success and our repair network to solve challenges, improve performance and develop solutions that can scale
• Own and develop a portfolio of strategic customers and partnerships in Germany
• Build trusted relationships with senior stakeholders and decision-makers across our customers
• Develop a deep understanding of each customer’s business, operations, strategic priorities and objectives
• Develop clear account and partnership plans together with the Head of Germany and translate them into concrete priorities and opportunities
• Identify and develop opportunities to expand existing partnerships across additional use cases, business units, services or geographies
• Lead commercial conversations around account growth and support negotiations, renewals and extensions
• Take an active role in the onboarding and activation of new strategic customers, ensuring a strong transition from commercial agreement to successful operation
• Work with customers and internal teams to ensure Fixico delivers the agreed business outcomes and continues to create measurable value
• Monitor performance, KPIs and commercial outcomes and proactively identify opportunities, challenges and risks
• Build business cases that clearly demonstrate the commercial and operational value Fixico delivers
• Bring together internal teams to solve challenges and continuously improve customer performance
• Work closely with Product and Operations to translate customer needs and market insights into scalable improvements to our platform and offering
• Identify opportunities within customer relationships that could develop into broader strategic partnerships for Fixico
• Bring relevant customer and market insights into the German commercial team and wider Fixico organisation
• Work closely with the Head of Germany and Business Development team to create a seamless journey from new business to successful long-term partnership
• Represent Fixico in senior customer meetings and at relevant industry events and conferences
• Regularly spend time at our Amsterdam headquarters and be an active part of the wider Fixico team
• For a Strategic Partnerships Manager, that creates an interesting opportunity. You will work with established enterprise customers where there is already a strong foundation, while having significant room to deepen those relationships, expand how Fixico is used and develop partnerships that can grow over many years
• You will work closely with our Head of Germany and with teams across Product, Operations and Customer Success, giving you the opportunity to directly influence both customer outcomes and how Fixico continues to develop
• You will have real ownership of your customer relationships and the opportunity to see the direct impact of your work in one of Fixico’s most important European markets

Benefits

• Competitive salary package
• Flexible office hours
• Lease bike plan
• Friday drinks & social events
• Fresh lunch and snacks
• 25 vacation days per year
• Central location in Amsterdam
• In-office gym
• Attractive pension plan
• Birthday off

• Strong problem-solving skills and the ability to navigate complex customer situations
• Experience in a consultative technology environment, with the ability to understand customer operations and translate technology into clear business value
• Based in Germany or the Netherlands and comfortable travelling when needed
• Native-level German and fluent English
• Experience managing and growing complex enterprise customers or strategic partnerships
• Strong relationship-building skills and the ability to develop credibility and trusted relationships with senior stakeholders
• Experience working cross-functionally to deliver outcomes for customers
• A strong commercial mindset, with a track record of identifying and developing growth opportunities within existing customer relationships
• Strong communication and negotiation skills
• 5+ years of experience in Strategic Partnerships, Key Account Management, Commercial Account Management, Business Development or a similar B2B role
• Experience with technology, SaaS, platforms or another technology-enabled B2B business
• The ability to understand a customer’s business model, operational challenges and objectives and connect these to commercial opportunities
• This goes beyond traditional account management. We are looking for someone who can develop trusted relationships at senior level, understands both the commercial and operational side of a partnership, and can turn strong customer outcomes into long-term growth
• Experience navigating multiple stakeholders and different levels of complex enterprise organisations
• Strong analytical skills and confidence working with performance data, KPIs and business cases
• A proactive, entrepreneurial mindset and the ability to spot opportunities rather than wait for them to be presented
• Experience within automotive, mobility technology, fleet management, leasing, rental or insurance
• An existing network within the German automotive or mobility ecosystem
• Experience managing enterprise SaaS, marketplace or platform customers
• Experience expanding strategic accounts across multiple business units, use cases or geographies
• Experience working in an international scale-up or high-growth technology company
• Experience working directly with large fleet operators, leasing companies, rental businesses, insurers or OEMs
• Familiarity with repair management, claims, fleet operations or vehicle lifecycle management
• Experience combining account development with strategic partnership management