Strategic Account Manager

• This role is a combination of Account Manager and Solution Architect
• You’ll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services
• In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products
• Be the primary point of contact for our customers, attending to day-to-day and ‘big picture’ problems and opportunities and helping maximize the customer’s ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine’s risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Benefits

• Unlimited access to an expert financial advisory
• Generous equity compensation
• MacBook Pro delivered to your door
• 100% of health insurance, dental, and vision coverage for employees and 50% for dependents
• Unlimited paid time off and minimum 2 weeks/year of mandatory vacation
• Monthly meal stipend
• 4% matching in 401k
• Company-wide offsites, the last one was at Miami
• Work from anywhere: Remote-first Culture
• Annual fitness allowance
• One-time stipend to set up a home office — desk, monitors, etc

• You’re capable of translating complex strategies into actionable processes and outcomes
• You’re an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• You’re a natural at building relationships and collaborating with others
• You constantly think about ways to improve processes
• You’ve Previous compliance, fintech, or AML/KYC experience
• You love making customers more efficient as much as we do!
• You have prior work experience with a B2B company - You understand how customers would integrate API
• You are proficient in using business intelligence tools
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You’ve 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
• You’ve got strong presentation skills for both virtual and in-person meetings with various stakeholders
• You’ve previous customer-facing experience, preferably with a technical product