Strategic Account Manager
Posted Updated
Description
- Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks, and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join us on that mission
- Strategic Account Managers at Octus are responsible for managing and growing relationships with our enterprise accounts within the continental United States through subscription renewals and expansion, uplifts and cross-selling of additional Octus products
- Manage all aspects of the renewal cycle for Octus’ subscription relationships
- Develop and maintain a long-term relationship with key stakeholders
- Manage key client interactions with a determined focus on expansion opportunities within accounts and subscription renewals targeting 115%+ net retention
- Collaborate with customer success to deliver excellent client service and customer experience
- Coordinate with Octus’ product team to identify opportunities for product and platform enhancements
- Track and analyze KPIs and product usage on accounts to determine appropriate relationship management strategy
Benefits
- Medical, dental, vision and 401(k) benefits
- A flexible, hybrid working policy with home office reimbursements
- Reimbursements for career development and continuing education
- Generous paid time off – including vacations, sick leave and parental leave
- Employee referral bonuses
- Gym subsidies and other fun fitness benefits
- Kudos program to recognize and reward colleagues
- Manager training programs
- Strong ability to build relationships and business partnerships to meet and exceed net retention targets
- Excellent interpersonal, verbal and written communication
- Experience with Salesforce
- Proven success in hitting quota and retention targets
- 8+ years of experience in account management or strategic account management selling subscription-based solutions to the buy side, sell side, or law firms
- Organized, detail-oriented with the ability to prioritize and respond quickly; ability to keep on top of all requirements with multiple ongoing workstreams