Strategic Account Manager (EMEA)

• This role sits within our Strategic Key Accounts team in London.
• As a Strategic Account Manager, you will act as a quarterback across product development, commercial strategy, and project execution: driving measurable growth, expanding product adoption, and building durable executive relationships across a variety of complex, fast-moving accounts.
• This is a high-impact, high-trust, high-visibility role for someone who thrives in ambiguity, uses AI as a force multiplier, and brings the organization, commercial acumen, and technical fluency required to keep multiple workstreams moving with precision while helping Rokt deepen its foothold across the full Transaction Moment™
• Own day-to-day strategic account management for your book of business, driving measurable growth, partner health, and expansion across multiple Rokt products
• Act as the quarterback across internal and external stakeholders, coordinating product, commercial, operational, and technical workstreams to ensure fast, precise execution
• Lead account planning and execution through disciplined use of Mutual Action Plans, Joint Business Plans, QBRs, and ongoing executive engagement
• Build and maintain strong relationships with senior client stakeholders, including navigating high-pressure conversations with credibility, clarity, and commercial rigor
• Use data, structured analysis, and AI-enabled tools to identify growth opportunities, improve program management, accelerate decision-making, and continuously optimize account outcomes

Benefits

• Learning and development: Develop your skills and career through our global training events, self-driven learning programs, and fantastic people leaders.
• Generous PTO and extended leave: When you work hard, we know you also need to rest. We offer generous time off and extended leave policies. Whether you are taking a tenure-based sabbatical or parental leave, we’ve got you covered.
• Employee equity options: All Rokt’stars have equity ownership. If we succeed, everyone enjoys the upside.
• Catered lunches: Enjoy catered lunch five times a week and healthy snacks in the office.
• Health and wellness benefits: We provide a variety of health (physical and mental) care programs, including a zero-cost monthly premium option in the US. We also offer a monthly wellness allowance and wellness sessions.
• 401K matching: In the U.S., access generous retirement plans like a 4% dollar-for-dollar 401(k) matching plan.
• Dog-friendly office: Pets make our lives better in so many ways. At work, they create a fun and happy environment, encourage conversations, and get us up for regular exercise breaks. Our NYC office is dog-friendly!
• Global travel opportunities: Along with our global all-staff events in amazing locations, we also offer generous relocation packages if you’re interested in moving to another Rokt office.
• Hybrid workplace: Enjoy the best of both worlds with 4 days in office and 1 day remote according to our team-based flexibility model.
• Technology allowance: Each Rokt’star has an allowance to use toward buying new technology that tops up every year. As a technology company, we make sure our Rokt’stars are only using the latest and greatest equipment–and you can keep it even if you leave.

• Strong technical and commercial acumen, with the ability to lead sophisticated product conversations, interpret data, partner cross-functionally with Product / Ops / Solutions / GTM, and translate complexity into clear client-facing recommendations
• Exceptional organizational and program management skills, with a proven ability to run multiple concurrent workstreams, maintain high standards under pressure, and create better process and operating rhythm in ambiguous environments
• Bonus: if you are fluent in German and/or French
• Excellent communication and stakeholder management skills, including the ability to build trust with senior client stakeholders, influence cross-functional partners, and handle difficult or high-stakes conversations with composure
• 4+ years of experience in client success, strategic account management, consulting, partnerships, or a related customer-facing commercial role in a fast-paced technology, ecommerce, media, ticketing, travel, payments, or adjacent environment