Strategic Account Manager
Posted Updated
Description
- As a Strategic Account Manager, you will own a book of existing business and be responsible for driving revenue through cross-sell, upsell, and expansion motions
- You will proactively identify growth opportunities, engage key stakeholders, and execute strategic plays to expand our presence and impact within your accounts
- This is not a role for order-takers
- We need builders
- People who thrive in high-growth, fast-paced environments and want to leave their mark as we scale from disruptor to global category leader
- You will partner closely with Customer Success, Product, and Sales to deliver exceptional customer outcomes while growing your accounts in a scalable, repeatable way
- Own and grow a portfolio of existing customers across our Strategic Segment
- Build deep, multi-threaded relationships and uncover whitespace to expand product usage
- Drive upsell and cross-sell opportunities aligned to customer priorities and evolving needs
- Lead commercial conversations and negotiate renewals and expansions
- Own the full renewal cycle end-to-end, including proactive renewal planning, commercial alignment, risk mitigation, and securing long-term agreements that drive retention and net revenue growth
- Collaborate with Customer Success to ensure strong adoption and measurable value realization
- Surface customer insights and expansion blockers to help shape product and go-to-market strategies
- Deliver accurate expansion forecasts and consistently exceed growth targets
- 4+ years of experience in account management or sales, with a focus on driving expansion and growth within large, existing accounts
- Collaborative team player who works cross-functionally to drive outcomes
- Excellent commercial and strategic acumen with the ability to align customer challenges to solutions
- Proven success in upselling, cross-selling, and developing growth strategies in software/SaaS/AI
- Entrepreneurial and proactive mindset with the ability to thrive in a fast-paced, high-growth environment
- Recruiter Screen (30 minutes)
- Hiring Manager Interview (30 minutes) +second interview with Sales Manager (30 minutes)
- Assessment Interview (1 hour)
- Final Interview (45 minutes