Strategic Account Manager / Customer Success Manager (UK&I, BeNeLux, Nordics)
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Description
- This is a field-based role, working within the role’s territory. You will spend your time working from a home office or travelling across your territory for customer meetings, conferences and events. You will be based in the UK, and able to travel throughout the territory
- Your primary mission is to build and maintain strong customer relationships across the UK, Nordics and Benelux, understanding each laboratory’s needs and supporting their continued use of our technology
- You’ll partner with sales colleagues who win new customers, then take ownership of the relationship from contract signature through implementation and routine use, with a focus on customer retention and contract continuity
- Your secondary objective is to drive commercial and revenue growth within those accounts, identifying opportunities for additional applications and broader adoption based on customer needs
- Grow existing accounts by mapping laboratory workflows and stakeholders, visiting customers and turning unmet needs into adoption of additional applications
- Bring newly signed customers into routine use, overseeing their journey alongside implementation specialists who lead the technical implementation
- Retain customers and maintain contract continuity by anticipating procurement timelines and managing contract and tender renewals
- Deliver revenue growth through expansion and pricing negotiations, including annual price increases with procurement teams
- Build key opinion leader relationships and customer networks that support adoption of new panels and applications, coordinating with sales colleagues on opportunities across the region
- Do you bring a background in complex sales and a strong understanding of genomics, next-generation sequencing or oncology workflows?
- Have you grown existing laboratory accounts by identifying new applications, building stakeholder relationships and navigating procurement?
- If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS team as an Account Manager and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide
- The ability to map complex accounts, develop relationships with multiple stakeholders and turn those insights into expansion opportunities
- A proactive approach to customer engagement, with the ability to prioritise activity according to its commercial impact
- A minimum of 3 years working knowledge of complex genomics, next-generation sequencing or oncology workflows. You’ll need enough depth to explain our products, ask informed questions about a laboratory’s needs and bring in the right internal specialists
- At least 5 years’ experience in sales or customer account management, with a track record of proactively growing existing accounts rather than solely administering them
- Experience navigating laboratory or healthcare procurement and tender processes, including contract renewals and commercial negotiations
- We know that every background is different, but to be best set for success we see you bringing: