Strategic Account Manager (AMER)
Posted Updated
Description
- Own a portfolio of select high-value strategic accounts, developing long-term relationships and account plans to ensure product adoption, retention, and growth
- Identify and drive expansion opportunities within your accounts (e.g. new use cases, product modules, geographies, or business units)
- Partner closely with Customer Success Managers, Technical Account Managers, and Solution Engineers to ensure ongoing customer success and high product engagement
- Serve as key executive counterpart for your customers, building trusted advisor relationships with VP and C-level stakeholders
- Lead cross-functional account teams (e.g. Customer Success, Support, Product, Partnerships) to align on account strategy and execution
- Collaborate with solution and technology partners to jointly identify opportunities and strengthen our ecosystem value
- Maintain a deep understanding of Talon.One’s capabilities and, together with the post-sales account team, align them to customer goals, KPIs, and technical architecture
- Accurately forecast revenue and renewal timelines within your accounts, with full ownership of commercial growth targets
- Represent Talon.One in strategic account touchpoints, product demos, and client-specific events and workshops
- Bachelor’s degree preferred (Business, Marketing, Engineering, or related field) or equivalent experience
- Entrepreneurial mindset: strategic thinker with a hands-on, problem-solving attitude
- Excellent communication and presentation skills - both written and verbal English
- 8+ years of experience in enterprise account management or strategic sales in B2B SaaS, focused on growing existing customer relationships
- Experience developing and executing strategic account plans, and owning commercial growth targets (upsell, cross-sell, renewal)
- Proven ability to lead cross-functional collaboration with account teams (e.g. Customer Success, Solution Engineering), driving internal alignment around strategic account goals with a strong sense of ownership and accountability
- Background in e-commerce or B2C marketing tech is a plus
- Proven ability to manage large, matrixed client organizations, engaging across multiple business units, stakeholders, and geographies
- While not required, fluency in other languages (especially Spanish) is strongly preferred
- Strong business acumen, with the ability to navigate customer organizations, influence decision-making, and build executive-level relationships