Strategic Account Executive

• We are expanding our team and growth within the High Tech Vertical by adding an experienced Strategic Account Executive. Our team is committed to helping our High Tech clients create frictionless engagement experiences for the customers they serve
• Manage and strategically expand relationships with our High Tech customer accounts
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results across your High Tech account portfolio
• Drive the entire sales process from prospecting to deal closure, including launch
• Run highly consultative sales cycles with a focus on deep discovery, understanding their business, listening to customer needs and being an effective champion for their point of view in the organization
• Understand the customer’s technical requirements and map them to the capabilities of Twilio’s communications API platform so that together you can design a solution for their specific use case needs
• Effectively communicate with all levels of the customer organization such as developers, managers, and executives. Our customers are often software engineers, application owners, product managers, line of business executives, VP’s of innovation, omni-channel and digital strategy stakeholders
• Serve on a cross-functional account team with representatives from product, finance, partners, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management

Benefits

• Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
• Work from home opportunities
• Generous annual time off in all countries
• Comprehensive health programs
• Programs to help our employees plan for their retirement needs
• Generous maternity, paternity, and adoption leaves, as well as family medical care leave
• Variety of snacks, drinks, and catered meals in each of our locations

• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Demonstrated success by exceeding quota on a consistent basis
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Entrepreneurial mindset with appetite to define processes and build programs
• Excellent verbal and written communication & presentation skills.Bachelor’s Degree or equivalent years of experience
• Eager to deliver excellence
• Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales and a track record of selling complex technical solutions
• Demonstrated track record of managing business forecasts and financial models
• Analytical account development strategy based on using data to find opportunities and prove value
• Ethical. Hands on. Passionate. Creative. Team-player
• Familiarity with Twilio ecosystem of Tools: Salesforce, Outreach, LinkedIn SalesNav, ZoomInfo, Looker, Tableau, G-Suite, Gong
• Accountable for relationship management, cross sells, upsells and solutions consulting
• Deep experience working with telecom companies, including SMS aggregators, carriers, or global communications platforms (CPaaS or PaaS)
• Software, SaaS, CPaas or PaaS selling experience
• Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments
• Experience selling API based solutions

• Applications for this role are intended to be accepted until Nov 1, 2026 but may change based on business needs