Spécialiste principal de crédit, services de crédit - Bilingue

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Spécialiste principal de crédit, services de crédit – Bilingue based in Canada.

As a Senior Credit Specialist, you will play a key role in resolving complex credit cases and supporting internal banking partners across different service channels. You will interact directly with customers to gather, clarify, and validate information, ensuring their credit requests are handled efficiently and accurately. Drawing on your credit expertise, you will provide knowledgeable guidance and deliver high-quality customer support. You will contribute to creating positive and memorable customer experiences while building trust and strengthening long-term relationships. Working in a collaborative, customer-focused environment, you will identify appropriate solutions and help improve service delivery. This fully remote opportunity offers the chance to make a meaningful impact while supporting customers across Canada in both French and English.

• Manage and resolve complex credit-related cases in collaboration with internal banking partners, including credit card call centres and banking centres.
• Communicate directly with customers to collect, clarify, and validate the information required to process credit applications and requests.
• Leverage in-depth credit knowledge and experience to provide accurate advice, practical guidance, and effective solutions.
• Deliver outstanding customer service by ensuring interactions are clear, professional, timely, and tailored to individual customer needs.
• Take ownership of customer concerns and work toward resolving issues at the first point of contact whenever possible.
• Build strong customer relationships through positive, empathetic, and solution-oriented communication.
• Identify customer needs and recommend suitable financial products and services to improve satisfaction and strengthen customer loyalty.
• Suggest practical improvements to customer experiences, internal processes, and the overall working environment.
• Apply organizational guidelines, policies, procedures, and regulatory requirements consistently when handling customer interactions and making credit-related decisions.
• Navigate multiple software applications efficiently and use digital tools, including dual-screen configurations, to manage daily activities effectively.

Requirements:

• Previous experience in credit services, credit operations, banking, financial services, or a related customer-facing environment.
• Strong understanding of credit processes, with the ability to assess information, investigate complex cases, and recommend appropriate solutions.
• Full professional proficiency in both French and English, enabling effective communication with customers and business partners across Canada.
• Excellent customer service and communication skills, with the ability to explain complex information clearly and professionally.
• Strong relationship-building skills and a customer-first mindset, with a genuine commitment to delivering positive customer experiences.
• Proven problem-solving and analytical abilities, including the capacity to identify root causes, evaluate options, make informed decisions, and take ownership of outcomes.
• Ability to manage customer concerns with professionalism, integrity, empathy, and sound judgment.
• Comfortable working with multiple software applications simultaneously and navigating digital tools in a fast-paced environment.
• Strong adaptability and resilience, with the ability to embrace change, learn new processes, and maintain performance in a dynamic environment.
• A collaborative mindset and a results-oriented approach, with the motivation to achieve objectives and contribute to team success.
• Legal authorization to work in Canada and the ability to meet the requirements associated with the position.

Benefits:

• Remote work: Enjoy a fully remote working arrangement.
• Competitive compensation: Receive a competitive remuneration package aligned with your experience and contribution.
• Flexible scheduling: Work within the operating hours of the service centre, Monday to Saturday, between 8:00 a.m. and 8:00 p.m.
• Work-life balance: Benefit from a 37.5-hour workweek.
• Employee banking benefits: Access exclusive banking products and services, subject to applicable program conditions.
• Health and well-being: Benefit from programs and resources designed to support your personal and professional well-being.
• Employee and family assistance: Access support programs for employees and their families.
• Recognition and rewards: Participate in an employee recognition program that celebrates achievements and meaningful contributions.
• Career development: Explore opportunities to develop your skills, build on your experience, and grow professionally.
• Inclusive workplace: Join a collaborative environment that values diversity, accessibility, teamwork, and individual contributions.