Solutions Engineer (Pre Sale)

• We’re seeking a Solutions Engineer to drive revenue growth by guiding strategic customers through complex technical integrations
• You’ll be instrumental in moving Anrok upmarket, working at the intersection of sales, product, and engineering to close deals and ensure successful implementations
• You’ll become the technical expert customers rely on by mastering our API capabilities, understanding complete quote-to-cash workflows, and developing deep expertise in sales tax compliance and third-party billing integrations (Stripe, NetSuite, and more)
• Working closely with Sales, Activation, and Product/Engineering teams, you’ll bridge the gap between technical possibility and business outcomes
• You’ll help drive continued rapid growth and establish Anrok as the definitive solution for software sales tax automation
• Play an integral role in the standardized Anrok sales process, helping achieve key milestones and exit criteria to effectively move customers through their evaluation process while working closely with Account Executives on deal strategy
• Become an expert in the various paths to integrating with Anrok between pre-built integration functionality, our APIs, and billing workflows
• Consult with customers and prospects to design and execute on the best solution for their specific business, serving as the primary technical contact from presales through implementation
• Act as a trusted advisor on sales tax compliance, Anrok’s platform, and API integration best practices for prospects, customers, and partners
• Work closely with our Onboarding teams to provide effective and efficient technical support through implementation
• Serve as the voice of the customer by gathering technical feedback and requirements from prospects and customers, then partnering with Product and Engineering to influence roadmap decisions and drive product improvements
• Break down complex technical challenges and concepts for internal and external teams, to foster shared understanding and a clear path toward resolution
• Design workflows to effectively prioritize and manage live calls, email responses, documentation of implementation paths and decisions, and other strategic projects
• Help surface and implement new ideas, such as improving our technical documentation or designing new demo functionality for our third party integrations

Benefits

• Competitive equity
• Company-wide holidays and paid time off
• 100% paid medical, dental, and vision
• Generous parental leave
• Bi-annual company-wide offsites or onsites
• One Medical membership
• Learning and development stipend

• You’ve got extensive experience working with REST APIs, webhooks, and integrations
• You enjoy designing and executing on new cross-functional initiatives and are comfortable leading a project where you have to gain buy-in from various leaders
• You have 3+ years of experience as a Sales or Solutions Engineer
• You enjoy playing a key role in the sales cycle and contributing to the bottom line
• Strong written and verbal communication skills, and ability to stay organized, are a must
• You’re as comfortable speaking with business executives and non-technical teams as you are with developers and technical stakeholders
• You thrive in understanding complex problems, crafting inventive solutions, and mapping out a clear path forward and executing on it
• You love to learn, and are capable of building deep expertise in new industries and products quickly