Solutions Consultant

• The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of PagerDuty’s Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle
• Day to day, you’ll independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward
• You’ll deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account
• Across every interaction, you’ll translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way
• Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them
• Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations
• Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations
• Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios
• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers
• Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections
• Articulate PagerDuty’s differentiators relative to a customer’s current and future state, incorporating them into POVs and custom demonstrations
• Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders
• Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses
• Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.This Role Requires

Benefits

• 20 hours per year of paid volunteer time
• Health insurance
• Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
• Generous paid parental leave and return to work policy to help with transition back
• Generous paid time off
• Flexible workplace/WFH
• Hands-on career and leadership development programs

• We are seeking a technical and customer-focused Solutions Consultant II to join our team
• Project management skills and the ability to come up to speed quickly on new products and processes
• Strong communication skills to build and manage relationships with new and existing clients
• Basic skills in a scripting/coding language (Bash, Python, or PowerShell)
• Experience selling SaaS solutions
• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
• 4–7 years of pre-sales (or post-sales technical) experience
• Intermediate-level Linux/Windows working experience
• Bachelor’s degree or higher, preferably in a technical field
• Experience in enterprise sales environments
• Experience with Observability, AIOPs, Automation, or IT Service Management tools
• A track record of staying current on SC processes to help drive team efficiency and productivity
• We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!