Solutions Consultant
Posted Updated
Description
- We’re hiring a Solution Consultant to help scale our platform and deliver value to customers from day one. You’ll play a key role in the pre-sales process supporting AEs and demos, the onboarding and implementation process, and driving continuous customer value
- This is an opportunity to join a a high-impact, customer-obsessed solutions team tackling procurement challenges head-on and play a critical role in our customer’s success
- Build deep, lasting relationships with our existing and future customers
- Advise and support the implementation of Levelpath to our customers
- Help plan, build, optimize, and scale our processes, assets, and systems (Zendesk & Salesforce) for serving enterprise accounts
- Develop best practice guides and product documentation to share with customers
- Identify champions and build relationships with key business stakeholders within accounts
- Drive new solution offerings to our customers by working directly with the sales team
- Bring new products to market by collaborating closely with the product & engineering team
- Represent the voice of your customers in product asks
- Drive and support customer health via adoption metrics
- Collaborate with customers to determine their success metrics and translate their feedback into actionable product feedback for our development team
Benefits
- 100% Medical, dental, and vision insurance
- Competitive compensation & equity package
- Commuter benefits
- 401k plan
- Flexible PTO & Paid Parental Leave
- Office amenities & team events
- Ability to communicate with stakeholders across product and engineering
- Comfort in managing multiple workstreams
- 6+ years of professional experience, including at least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
- B2B SaaS experience in a fast-paced environment
- Stellar organizational skills and experience improving processes
- Empathy, patience, and a sense of urgency when supporting customers
- Demonstrated experience problem-solving with attention to detail
- BA or BS
- Availability for some travel - when the time comes to visit your customers!
- Adaptability and ability to flourish in a fast-paced environment
- Strong written and verbal communication skills
- Effective collaboration and self-starter mindset