Service Operation Manager

Role: Service Operation Manager

Location: Interlink Bangna

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

A senior service operations leader responsible for managing multiple HVAC service branches, driving business performance, ensuring customer satisfaction, developing teams, and delivering profitable growth while maintaining operational excellence and safety standards.

Role Responsibilities:

• Service Operation Management ,Lead and optimize service branch operations to ensure safe, efficient, and high-quality service delivery while achieving operational performance targets and customer commitments. Included Health & Safety (EH&S) programs across all service branches.
• Financial & Business Performance, Drive financial performance by achieving revenue, profitability, service agreement service repair while optimizing operational costs and supporting sustainable business growth.
• Customer Relationship Management, Build strong customer relationships and enhance customer satisfaction by ensuring responsive service delivery, resolving customer concerns, and driving customer retention and loyalty.
• People Leadership & Development, Lead, develop, and inspire branch teams to achieve high performance, strengthen technical and leadership capabilities, and foster a culture of accountability, collaboration, safety, and customer focus.
• Strategic Growth & Continuous Improvement, Drive business growth and operational excellence by leading continuous improvement initiatives, supporting digital transformation, and identifying opportunities to enhance customer value, service efficiency, and profitability.

Role Purpose:

• Responsible for the overall leadership and performance of HVAC Service Branches, ensuring safe and efficient service delivery, strong customer relationships, profitable business growth, and continuous development of people and operational capabilities.
• Responsible for 4 Service branches around Bangkok with planner, Service Coordinator and Technician more than 40 employee

Minimum Requirements:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, HVAC Engineering, or a related field.Master's degree in Business Administration (MBA) or related discipline is preferred.
• Minimum 5 - 10 years of experience in HVAC service, maintenance, aftermarket, or field operations
• Strong knowledge of HVAC systems, including chillers, Air Side, controls
• Understanding of preventive maintenance, repair services
• Knowledge of EH&S, quality systems, and compliance requirements.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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