Senior Technical Customer Success Manager

• Sentry is expanding our Technical Customer Success team to support our growing customer base and drive deeper adoption of the Sentry Platform worldwide
• As a Technical Customer Success Manager (TCSM), you’ll be a Sentry product expert responsible for ensuring customers are successfully onboarded, achieve maximum value from our platform, and uncover new opportunities for growth through additional use cases and products
• You’ll play a key role in helping customers realize measurable outcomes with Sentry. In this highly cross-functional role, you’ll collaborate closely with Account Executives (AEs), Sales Engineers (SEs), and Engineering teams to ensure customers’ technical and business goals are met
• Become a Sentry product expert and support customers by understanding their needs and helping them achieve their goals using the Sentry Platform
• Drive customer success and health through effective onboarding, adoption, value realization, and retention
• Collaborate with customer key stakeholders to define business and technical objectives, and work with the customer team to achieve them
• Act as a trusted, strategic advisor to each assigned customer—driving best practices, innovation, and long-term success
• Partner closely with the sales team to identify and drive expansions and new opportunities that result from customer success
• Advocate for customers internally, clearly communicate customer needs and help prioritize improvements that enhance customer experience and product adoption

Benefits

• Competitive Compensation + Equity
• Medical, Dental, Vision Insurance
• Commuter Stipend
• Professional Development Stipend
• Health & Wellness Benefits
• Charitable Matching Program
• Flexible PTO
• Paid Parental Leave
• 401k Plan

• This role requires strong technical expertise and a deep understanding of the Software Development Life Cycle (SDLC) and related technologies
• If you’re a technologist with experience supporting technical products in customer-facing roles—and you’re eager to join a fast-growing team delivering real value through an exceptional product—we’d love to meet you
• Appreciate working on a variety of projects with customers from lots of different industries
• Love developer tools, open-source, and/or all things software development life cycle!
• Experience in working with complex, multi-divisional, multi-geographical customers
• Like being “in the middle of it all”, working across the organization to move the product forward
• 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role
• Have a fast-paced, results-driven mindset
• Are looking to make an impact in the life of our customers through helping them achieve their technical and business goals
• Impressive executive presence and communication abilities
• Enjoy talking about technology and interfacing with engineers and engineering leaders
• You’re driven; no one needs to push you to excel; it’s just who you are
• This is a technical role combined with business skills. You have to have strong technical background to be successful in this role
• BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, ProServices)
• Strong industry experience and technical understanding related to Devs, DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
• Passion for technology and being a part of a fast-growing SaaS company
• Extensive knowledge in application monitoring, Logs, Metrics, Traces
• Past experience as a developer/devops