Senior Technical Account Manager (Federal)

• Mattermost is seeking a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments
• You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence
• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers
• Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments
• Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2
• Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools
• Provide proactive technical guidance to minimize operational risk and ensure long-term platform success
• Serve as the primary technical point of contact for assigned accounts
• Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs
• Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations
• Participate in internal reviews to improve onboarding methodologies and deployment best practices
• Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context
• Build trusted relationships that drive adoption, expansion, and long-term customer success
• Maintain detailed records of architectural decisions, deployment strategies, and customer feedback

Benefits

• Fully remote work
• Office setup fund
• Coworking space stipend
• Global and regional team meetups
• Growth fund
• Unlimited vacation
• Family and Friends Days
• Async weeks
• Health benefits
• 401(k)
• Pension
• Open Source Fridays
• Community hackathons and events

• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR
• Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)
• Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements
• This role may require the candidate to obtain and maintain a U.S. government security clearance in the future
• Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure
• Hands-on scripting or development experience with Python, Go, Node.js, or similar languages
• Strong understanding of cybersecurity principles and secure system architecture
• Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders
• Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role
• Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications
• Experience working with U.S. Federal agencies, defense organizations, or regulated industries
• Familiarity with IT Service Management (ITSM) frameworks
• Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001
• Experience with secure collaboration platforms or open-source technologies
• Experience working in a startup or high-growth SaaS environment
• Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments