Senior Strategic Account Manager

• We are hiring a Senior Strategic Account Manager to own Videa’s most important customer relationships and set the standard for how we manage our largest accounts as the company scales
• This is a senior, executive-facing role, not a traditional account management position
• You will operate as the single point of accountability for a small number of Videa’s most strategic DSO partners — trusted by their executives, credible with their clinicians, and relentless about turning what we’ve promised into what we deliver
• As Videa’s strategic accounts function matures, this role carries a clear path toward building and leading the team behind it
• You will partner closely with our CEO, CRO, Product, Engineering, Finance, and Clinical to keep our organization accountable to the commitments that matter most to these customers
• Own the end-to-end relationship and account strategy for a small portfolio of Videa’s most strategic DSO partners, from executive sponsors to practicing clinicians
• Build and evolve a long-term account strategy that deepens trust, expands adoption, and positions Videa as an indispensable partner to each account
• Represent these accounts at the executive level internally, and represent Videa’s roadmap and priorities to the customer with clarity and credibility
• Own the commercial health of your accounts — retention, adoption, and expansion — in close partnership with our CRO, who leads contract negotiation
• Translate contractual commitments into a clear, shared plan, and hold both Videa and the customer accountable to it
• Identify and help develop growth opportunities within your accounts as trust and value compound over time
• Run the internal operating rhythm that keeps Engineering, Product, and Clinical aligned and accountable to what’s been committed to your accounts
• Establish a cadence of executive business reviews, account plans, and reporting that gives leadership real visibility into account health
• Build the playbook and governance model this function will run on as it extends to more of Videa’s strategic accounts
• You will own some of the most consequential customer relationships at Videa, with direct visibility to our CEO and executive team
• You will help define what world-class strategic account management looks like here, as this function grows
• You will work on technology clinicians rely on every day, in service of the accounts most central to Videa’s growth
• You will build the model that Videa’s future account management organization is built on

Benefits

• Opportunities for Growth
• Equity Options

• A track record of building structure and discipline into a relationship or process where little existed before
• Real program and project management discipline — you plan, sequence, and drive cross-functional work to completion, not just the relationship
• Commercial fluency — comfortable partnering on contract terms and revenue outcomes without owning negotiation yourself
• Executive presence that travels: equally credible with a C-suite sponsor and a frontline practitioner in the same week
• 7+ years managing large, complex, executive-level customer relationships in enterprise SaaS, health tech, or a similarly regulated, multi-stakeholder environment
• A demonstrated ability to turn around a stalled or underperforming account, and the ability to speak concretely to what changed and why
• Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us
• Experience with DSOs, multi-site healthcare groups, or other complex, regulated customer bases
• A background in management consulting, business operations, or program leadership before moving into a customer-facing role
• A track record of earning trust quickly with both technical and clinical stakeholders