Senior Strategic Account Manager (Financial Services)

• As a Senior Strategic Account Manager (IC4) at Nova Credit, you’ll drive the complete lifecycle success of our most strategic enterprise customers
• You’ll identify and develop new business opportunities while growing and deepening relationships with our largest Financial Services clients—both banking and non-banking institutions
• Taking a highly consultative approach, you’ll build deep, trust-based relationships across your portfolio
• Reporting to our Head of Financial Services
• WITHIN THE FIRST MONTH, YOU’LL:
• Understand Nova Credit’s value proposition, product, and processes, along with our prospects and customers’ business models, macro environments, and organizations
• Meet your prospects and customers; begin defining account plans focused on rapid scaling and differentiation strategies
• Begin identifying and researching new business development opportunities within your portfolio
• WITHIN THE FIRST QUARTER, YOU’LL:
• Master the full Nova Credit Product Platform with a deep focus on Financial Services use cases, including user acquisition funnels, credit risk decisioning, and portfolio growth strategies for lenders
• Proactively establish external relationships, drive the pre-sales process, lead Quarterly Business Reviews (QBRs) / Executive Steering Committees (where relevant), interface with C-suite executives at Financial
• Services organizations to align on joint business objectives and growth targets
• Lead & execute targeted business development activities to generate new pipeline
• Effectively use data analytics to understand customer acquisition patterns, portfolio performance, and usage optimization for consumer lending products
• Develop compelling strategic narratives and presentations tailored to different executive audiences
• WITHIN THE FIRST YEAR, YOU’LL:
• Deliver significant revenue growth in line with company projections through strategic account expansion
• Qualify and execute expansion opportunities spanning consumer acquisition marketing, credit policy optimization, and technology enhancements, including up-sells and cross-sells tailored to fast-scaling consumer lenders
• Successfully close new logo deals through presales activities, contributing to net-new revenue targets
• Serve as Nova’s “voice of the consumer lending customer” by surfacing feedback and advocating for roadmap priorities that strengthen value for your book of business
• Mentor team members and contribute to best practices for managing high-growth Financial Services accounts

Benefits

• SF / NY salaries across the US
• Free flight anywhere in the world on every anniversary
• Complementary wellness benefits, including Headspace and Ginger subscriptions
• $75/month contribution by Nova towards commuter benefits
• $50/month contribution by Nova Credit towards your cell phone bill
• Dental and vision are 95% subsidized for Nova Credit employees, and 50% for dependents
• Unlimited paid time off policy
• $1500/year professional development budget
• Catered lunch on Mondays, Wednesdays, and Fridays
• Health insurance

• We’re seeking a seasoned individual contributor who can own and accelerate rapid revenue growth through new logo acquisition and expansion within existing customer accounts
• Hyper-ownership mentality with coachability - Strong sense of urgency and accountability, with the ability to manage numerous high-complexity enterprise accounts while receiving feedback constructively and continuously improving
• Demonstrated expertise in both account management and business development, with experience in identifying and closing new business opportunities alongside expertly managing existing accounts
• Entrepreneurial mindset - Thrive in fast-paced environments with high autonomy, proactively seeking revenue opportunities, and building new processes across technical and business teams
• Executive-level communication and strategic synthesis skills - Ability to distill complex concepts into strategic narratives for C-suite audiences, with proven storytelling abilities and diplomatic probing skills to uncover true customer needs; experience in structuring problems and delivering executive-ready recommendations
• 8+ years of experience as an Enterprise Account Manager, Strategic Partnerships Lead, Management Consultant, or Enterprise Account Executive, ideally, with proven success managing enterprise-grade financial services customers, including Top 20 banks and large financial institutions
• Data-driven problem solver - Keen ability to support complex business decisions and provide innovative solutions with rapid time-to-value for financial services clients