Senior Strategic Account Manager

• As a Senior Strategic Account Manager, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts
• This role requires a deep understanding of our customers’ business needs and the ability to align DataVisor’s solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell
• Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success
• Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions
• Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives
• Understand customers’ business challenges and objectives, and proactively identify opportunities to leverage DataVisor’s solutions to drive value and ROI
• Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions
• Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases
• Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly
• Accurately forecast revenue and growth opportunities within assigned accounts
• Maintain accurate and up-to-date records in Salesforce.com
• Lead contract negotiations and renewals for strategic accounts

Benefits

• Stock Options
• Commuter Passes
• Paid Time Off
• Catered Lunch and Dinner
• Team and Company Outings

• Ability to collaborate effectively with cross-functional teams
• Strong executive presence and ability to engage with C-level and VP-level executives
• Bachelor’s degree or equivalent experience required
• Strategic thinker with the ability to develop and execute account plans that drive growth and customer success
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment
• Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue
• 6-10 years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts
• Strong understanding of SaaS business models and metrics
• Excellent communication, presentation, and relationship-building skills
• Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry
• Experience with contract negotiations and renewals