Senior Solutions Consultant (Post-Sales, Platform)

• We’re looking for a Senior Solution Consultant, Post-Sales to drive the successful onboarding and measurable outcomes for clients leveraging Socure’s AI-powered identity verification and fraud prevention platform RiskOS
• In this role, you’ll sit at the intersection of cutting-edge product, machine learning and AI tools and real-world client implementation — helping organizations unlock the full potential of Socure’s predictive models, automated decisioning workflows, and data-driven intelligence
• Lead the end-to-end platform implementation process, ensuring timely and successful deployments
• Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs
• Develop and refine best practices for scalable, high-impact implementations
• Lead onboarding efforts that put AI and automation front and center — configuring Socure’s intelligent decisioning engines, ML model outputs, and automated workflows to align with each client’s risk and identity strategy
• Guide clients through best practices for integrating AI-powered signals into their existing tech stacks, ensuring they’re positioned to get immediate value from Socure’s predictive capabilities
• Translate client business goals into optimized platform configurations that leverage Socure’s models to their fullest extent
• Partner with clients to analyze acceptance rates, false positive/negative trends, and model performance data — identifying opportunities to fine-tune configurations and maximize accuracy
• Use data and intelligent tools to proactively surface insights and recommendations that improve identity pass rates, reduce fraud exposure, and drive operational efficiency
• Collaborate with internal data and product teams to ensure client environments are calibrated for optimal model performance over time
• Help clients design and implement automated decisioning flows that reduce manual review, accelerate approvals, and scale intelligently with their business
• Support the configuration of rules engines, thresholds, and AI-assisted workflows that replace repetitive manual processes with intelligent automation
• Identify opportunities and implement and automated repeatable processes to enable faster, more consistent client deployments
• Diagnose and resolve technical issues during deployment, with a particular focus on data pipeline integrity, API performance, and AI model response handling
• Serve as a knowledgeable resource for clients navigating complex integration scenarios, escalating strategically when needed
• Partner with Support and Customer Success to ensure a seamless, data-informed client experience
• Deliver engaging training sessions that help client teams understand not just how to use Socure’s platform, but why the AI works — building confidence and internal champions
• Contribute to enablement resources, playbooks, and documentation that reflect current best practices in AI-powered identity verification
• Act as a feedback loop between clients and Socure’s Product and Engineering teams — translating real-world deployment learnings into actionable product insights
• Work closely with Sales, Customer Success, and Data Science to ensure clients are consistently realizing measurable ROI from Socure’s AI capabilities

Benefits

• Health: Comprehensive medical coverage, including vision, dental, and FSA
• Parental Leave: Generous leave allowance for
  parents-to-be
• 401k: Pre-tax savings for retirement
• Life Insurance: Protect your family in
  case of emergency
• PTO: Take as much time as you need,
  when you need it
• 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
• WFH Allowance: Generous reimbursement program to maximize your WFH setup
• Deskpass: Work in an office environment whenever you feel the need
• Mental Health Provider: Connect with clinicians when you need it
• Learning & Development: Self-education allowance & free career coaching
• Employee Assistance Program “EAP”: Lifestyle resources available as well as additional mental health resources
• Fertility Provider: Family planning solutions for those interested
• Personal Legal Support: Significant discounts with RocketLawyer

• This role is ideal for someone who is self motivated, energized by AI and automation, comfortable working with data-driven decisionmaking, and eager to translate technical sophistication into tangible client value in a fast-paced, high-growth environment
• 5+ years of identity or fraud related experience in technical implementation, solution consulting or support engineering — preferably in SaaS, AI/ML platforms, or data-driven technology
• Bachelor’s degree or equivalent experience in a technical, analytical, or related field
• A data-curious mindset — you look at performance metrics and ask “what can we improve?” rather than “what does this mean?”
• Strong working knowledge of APIs, data integration patterns, and web-based platforms; comfortable translating technical concepts for both technical and non-technical audiences
• Familiarity with AI/ML concepts, automated decisioning systems, or data analytics — you don’t need to build models, but you should be excited to work closely with their outputs
• Ability to manage multiple client workstreams with structure, clarity, and a bias toward proactive communication
• Hands-on experience with identity verification, fraud prevention, risk modeling, or compliance platforms
• Exposure to ML model outputs, feature engineering concepts, or data pipeline tooling (e.g., SQL, BI tools, data warehouses)
• Experience working in enterprise client environments with complex technical stacks
• Background in a startup or high-growth SaaS company where ambiguity is the norm and speed is a feature