Senior Salesforce Functional Analyst(QA)

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Salesforce Functional Analyst (QA) based in India .

We are seeking an experienced Salesforce professional to strengthen the quality, reliability, and continuous improvement of business-critical Salesforce solutions. In this role, you will combine quality assurance, business analysis, and Salesforce configuration expertise to ensure enhancements meet business needs and perform as expected. You will translate stakeholder requirements into clear user stories, detailed test scenarios, and documented processes while validating system functionality and integrations. Working closely with business analysts, developers, administrators, and stakeholders, you will contribute throughout the Agile delivery lifecycle, from requirements gathering to production deployment. You will also support users through demonstrations and acceptance testing, investigate issues, and help improve testing practices. This is an opportunity to contribute to dependable technology that supports clinical research while expanding your expertise across the Salesforce platform.

• Design, develop, and execute comprehensive test plans, test cases, and scripts for Salesforce enhancements, managed packages, and connected enterprise solutions.

• Perform system, integration, regression, and end-to-end testing, including smoke testing during weekend sprint releases scheduled every three weeks.

• Collaborate with business analysts and stakeholders to understand business needs, translate requirements into user stories, and create process flows using Microsoft Visio.

• Administer Salesforce declarative configurations to support sprint deliverables and resolve production issues, including Flows, approval processes, validation rules, and Lightning record pages.

• Translate business requirements into effective test scenarios, identify and document defects, track them throughout the testing lifecycle, and coordinate with development and administration teams to ensure timely resolution.

• Participate in Agile ceremonies, including sprint planning and retrospectives, and contribute to continuous delivery improvements.

• Demonstrate new enhancements to business stakeholders and support user acceptance testing through test data preparation, guidance, and training.

• Investigate defects, conduct root cause analysis, and document findings and outcomes.

• Monitor Salesforce releases and assess their potential impact on existing systems, configurations, and testing processes.

• Recommend improvements to testing tools and methodologies while mentoring junior team members in Salesforce QA practices.

Requirements:

• Bachelor's degree and Salesforce Administrator Certification.

• At least 5 years of hands-on Salesforce experience, with a strong focus on business analysis, quality assurance, and system and integration testing.

• Strong understanding of Salesforce architecture, data models, business processes, and security principles.

• Knowledge of the full sales lifecycle, from lead generation and requests for proposals through contracts, work orders, and scope changes.

• Practical experience administering Sales Cloud, including security and access management, declarative configuration, reports, dashboards, and data management.

• Proficiency with Salesforce tools and features such as Flow, approval processes, validation rules, Lightning record pages, Data Loader, and Workbench.

• Proven ability to create and execute test plans, test cases, and test scripts, with experience using Salesforce automation tools such as Selenium, Provar, or Copado Robotic Testing.

• Familiarity with API testing tools and techniques.

• Experience working with Agile methodologies and delivery tools such as Jira.

• Strong Microsoft Excel skills, including data cleansing, manipulation, formulas, and dataset comparisons.

• Excellent analytical, problem-solving, organizational, interpersonal, and written and verbal communication skills.

• Demonstrated ability to provide responsive, detail-oriented stakeholder support at all organizational levels, including senior leadership.

• A proactive, adaptable approach, with the ability to work independently and manage changing priorities in a fast-paced environment.

• Availability to work from 12 PM to 9 PM IST and provide support during scheduled weekend releases.

• Experience in healthcare, clinical development, or a related industry is preferred, as is previous business analyst experience.

Benefits:

• Remote working opportunities from India, with locations including Hyderabad and Bengaluru.

• Full-time position within a collaborative, growth-oriented team.

• Opportunities to develop expertise across Salesforce, Agile delivery, quality assurance, and clinical development.

• Exposure to cross-functional projects and collaboration with business and technology stakeholders.

• Opportunities to contribute to process improvements and influence the reliability of business-critical Salesforce solutions.

• Meaningful professional exposure to technology supporting clinical research and the development of new therapies.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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