Senior Sales Development Manager

• As the Senior SDR Manager, you will play a pivotal role in shaping and implementing ServiceTitan’s Outbound Sales strategy
• You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success
• If you thrive in a fast-paced and exciting environment and want to help build out an extraordinary team and company, then this is the role for you
• Your primary focus will be leading the outbound core commercial SDR front-line management team
• Cold Calls, Cold Emails, Direct Mail, Creative Follow-up, whatever it takes to help us find and help as many service contractors as we can
• This role is incredibly important to the entire company, and you will be working hand-in-hand with leadership to build out the best SDR team in the country
• The Senior SDR Manager is responsible for implementing and executing consistent best practices across the management team
• Manage the core commercial SDR Managers on objectives and performance achievement
• Provide, equip, and implement manager best practices for consistent performance
• Ownership over core commercial SDR team quota attainment
• Monitor lead processes, metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and be a steward of the ServiceTitan organization
• Report to Director of Sales Dev on operational and financial KPIs
• Motivate, incent, and recognize team members to encourage top performance
• Recruit, interview, and onboard new Team Members
• Conduct weekly 1X1s with each commercial core SDR Manager
• Work and partner closely with extended XDR management team
• Help evaluate new technologies and programs to drive superior performance

Benefits

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
• Personal development programs

• Track-record of success managing a high performing sales dev team
• Experience with Salesforce (SFDC) CRM, Nooks, and associated tech stack items strongly preferred
• Strong interpersonal skills and high emotional intelligence
• Enthusiastic and vibrant attitude
• Adept at adopting and rolling out new sales enablement technologies, proficiency with Salesforce.com a must
• Direct experience as XDR and/or robust knowledge of day-to-day workflows
• Strong preference for 1+ years sales management experience
• Outbound specific cold-calling experience, not just handling inbound leads
• Culture of accountability and ownership
• Expert communication and presentation skills
• Strong preference for 2+ years of XDR Management experience
• Strong understanding of outbound pipeline generation processes
• Analytical mindset comfortable generating reports and identifying trends in data