Senior Revenue Architect (Enterprise, CSM)

• Enterprise Revenue Architects at Gong are strategic partners to our largest customers. Focused on driving revenue transformation from Gong’s AI Operating System
• You’ll guide executive stakeholders and operational teams to drive revenue with Gong by architecting workflows, accelerating adoption, and realizing business results across the entire revenue lifecycle
• You will combine a deep understanding of how revenue teams operate with leading change management strategy to help customers operationalise the use of Gong into tangible business results
• Your success is measured by activation and adoption, key persona engagement, customer value realization, and revenue impact (retention and expansion)
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and execute strategies that modernize their revenue operations through Gong’s AIOS
• Workflow Architecture: Map current-state customer processes to AI-driven workflows that translate to revenue outcomes
• Adoption and Change Management: Execute adoption initiatives that drive behavior change and embed Gong into daily team rhythms
• Value Realisation: Use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value
• Renewal and Expansion Management: Own the renewal strategy and execution, partnering with cross-functional teams on growth
• Cross-Functional Collaboration: Partner with internal teams to ensure an exceptional customer experience throughout the entire customer journey

Benefits

• Mental health support resources
• Work from home stipend
• Generous vacation days
• Quarterly recharge company shutdowns
• Parental leave
• Employee equity
• Commuter & parking benefits
• Retirement savings
• Training & development programs
• Employee resource groups
• Mentorship opportunities
• Flexible wellness fund

• Excellent communication, negotiation, and presentation skills
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives
• Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
• Passion for driving customer outcomes and contributing to a high performing and accountable work culture
• Data-driven mindset with a focus on delivering measurable outcomes
• 10+ years proven experience in managing complex enterprise accounts with multiple stakeholders
• Our RAs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable
• We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you!