Senior Partner Success Manager
Posted Updated
Description
- We’re hiring a Senior Partner Success Manager to own every aspect of account management for the partners who resell Trulioo’s identity verification solutions. You will be the primary account manager and trusted advisor for a portfolio of reseller partners in North America, accountable for the full lifecycle of those relationships — pipeline, enablement, co-selling, expansion, technical alignment, and growth
- This is a success-led, relationship-driven role focused on deepening and growing the partnerships we already have rather than recruiting net-new partners. Your core mandate is growth: you will carry a small year-over-year net-new revenue target across your portfolio
- You’ll succeed by making partners exceptional at selling Trulioo, building and reviewing pipeline, upselling their existing clients into new products, and keeping the technical relationship healthy. You’ll sit at the center of a cross-functional effort — coordinating Technical Account Management, Product, Marketing, and Support — to ensure every partner in your portfolio is set up to win
- This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed
- Own the partner relationship end to end. Serve as the dedicated account manager and single point of contact for a portfolio of active reseller partners, responsible for all aspects of account management across their commercial, technical, and executive teams
- Own a net-new growth target. Carry a year-over-year revenue growth number across your portfolio; drive each partner to grow their Trulioo revenue over the prior year and be accountable for hitting that expansion target
- Build and review pipeline. Partner with each reseller to build, review, and progress their Trulioo pipeline; run regular pipeline reviews to inspect deals, remove blockers, and hold forecast accountability
- Train partner sales teams. Deliver onboarding and ongoing sales enablement so partner reps can confidently position, pitch, and sell Trulioo’s KYC, KYB, and AML solutions to their customers
- Co-sell alongside partners. Join partner reps in front of their prospects and customers to help position Trulioo, advance opportunities, and close deals
- Upsell into the existing base. Identify and drive opportunities to upsell partners’ existing clients onto net-new Trulioo products and capabilities
- Run QBRs and business reviews. Lead recurring and executive business reviews that reinforce value, review performance against plan, surface opportunities, and strengthen the relationship
- Partner with Technical Account Management. Work closely with the TAM team to keep each partner’s API integration current, healthy, and aligned to the latest Trulioo capabilities, and to resolve technical friction quickly
- Identify new opportunities within each partner. Continuously map each partner’s business to uncover new use cases, product fits, and expansion paths for Trulioo
- Be the voice of the partner internally. Represent partner needs and market feedback to Product, Marketing, and GTM teams to shape roadmap, packaging, and enablement
- Champion AI-enabled ways of working. Experiment with and continue to deploy best practices for using AI to improve partner success workflows, account planning, content creation, and knowledge sharing across the team
- Excellent communication, presentation, and cross-functional collaboration skills
- Hands-on experience with the full account management motion: pipeline building and review, co-selling, sales enablement/training, QBRs, and upselling into an existing base
- A demonstrated track record of growing a portfolio of partners or accounts and hitting revenue growth or expansion targets
- Comfort operating independently in a remote, fast-moving environment across North American time zones
- Experience managing relationships with technical, API-driven products, and comfort partnering with technical teams and translating between commercial and technical stakeholders
- Proficiency with CRM and partner/customer management tools (e.g., Salesforce, PRM platforms)
- 7+ years in partner success, channel account management, strategic account management, or partner/channel sales, ideally within fintech, SaaS, or identity/fraud/compliance solutions
- Strong consultative relationship-building skills, with the ability to earn trust at both the practitioner and executive level
- If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified
- Bachelor’s degree or equivalent practical experience
- An established network across fintech, banking, or digital commerce
- Familiarity with identity orchestration, risk decisioning, or onboarding platforms and how they resell or embed third-party verification solutions
- Direct experience with identity verification, fraud prevention, KYC/KYB/AML, or regulatory compliance solutions
- Experience owning both retention and expansion targets within a partner or channel motion