Senior Key Accounts Manager

• Our EMEA Key Account Management Team is growing and we want you to be part of it!
• The EMEA Key Accounts team manages the partnerships with Regional API Software providers and Enterprise Property Managers. The key goal is to grow the share of high quality stays by optimising supply at scale leveraging strategic account management, programs, incentives, and product solutions
• As a Senior Key Accounts Manager, you will be managing partner relationships with strategic Enterprises & API Connectivity partners
• You will be responsible for recruitment, enablement and optimization of our strategic partnerships and become their trusted advisor with the aim to become their number one partner and accelerate growth and performance on both sides
• You will be reporting to the Key Accounts Team Lead, EMEA
• Own a portfolio of Airbnb’s key partners and act as the key representative for these partners
• Execute a global win-win strategy for your portfolio that drives value to all parties and positions Airbnb as a top strategic partner across all distribution channels
• Develop strong and trusting relationships with executives and decision makers/key influencers within your API & Enterprise customers portfolio, ensure that the partnership is held to the highest industry standards and that commercial agreements as well as SLAs are met
• Analyze data and utilize data-driven recommendations to identify and action on strategic growth opportunities
• Work with quarterly goals, measure success against performance KPIs, feature adoption and supply acquisition growth
• Support partners through deep understanding of API and technical integrations
• Educate clients on our product roadmap and all significant product changes to accelerate feature adoption with the aim to excel our mutual guest experience
• Represent Airbnb in external meetings and industry events

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

• 8+ years of professional experience in Strategic Partnership, Key Account Management and/or Connectivity role at a global technology or tech hospitality company
• Extremely data driven in the decision-making process to ensure timely, impactful and accurate actions are taken
• Previous experience as product manager, working with product teams is a plus
• Fluent verbal/written communication and presentation skills in English and French
• Strong executive presence and the ability to effectively influence top leaders internally and within the industry
• Experience in the hospitality technology space, knowledge of OTA specifications
• Experience working cross-functionally with product, tech, legal, marketing, sales operations and enablement teams
• Ability to manage complex projects and multi-task with excellent organizational skills, in a fast-paced, dynamic and ever changing startup environment
• Experience with API integrations strongly preferred
• Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
• Passion for Airbnb, travel, and the sharing economy
• World class account management experience with strong track record of successfully growing a book of business/geographic area and building enduring and successful client relationships