Senior Enterprise Customer Success Manager
Posted Updated
Description
- The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business.
- They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs
- We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK
- Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
- Develop a trusted advisor relationship with key accounts, mainly with C-levels
- Generate revenue though up-selling and cross-selling existing accounts
- Proactively identify expansion opportunities in addition to any red flags
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
- Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
- Build and maintain strong and long-lasting client relationships
- At least 3+ years experience in an Account Management or Customer Success Manager role
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
- Excellent verbal and written English communications skills
- BA/BS degree or equivalent preferable
- Experience in delivering client-focused solutions based on customer needs
- With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary
- Strong analytical skills with the ability to present data and trends to internal and external clients
- Excellent listening, negotiation and presentation skills
- Prior B2B experience in a software, logistics or SaaS company preferred
- Proven ability to manage multiple projects at a time
- Experience in generating revenue by expanding on an existing book-of-business