Senior Enterprise Customer Success Manager

Oct 31, 2026 14 hr. ago

Global-e Senior Enterprise Customer Success Manager

We are looking for a Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the EU
The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs
Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
Develop a trusted advisor relationship with key accounts, mainly with C-levels
Generate revenue though up-selling and cross-selling existing accounts
Proactively identify expansion opportunities in addition to any red flags
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
Build and maintain strong and long-lasting client relationships

Experience in delivering client-focused solutions based on customer needs
Excellent listening, negotiation and presentation skills
Masters degree or equivalent preferable
Fluency in French and English - is a must
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Prior B2B experience in a software, logistics or SaaS company preferred
Strong analytical skills with the ability to present data and trends to internal and external clients
Experience in generating revenue by expanding on an existing book-of-business
Proven ability to manage multiple projects at a time
Option to travel to London to visit the UK team

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