Senior Enterprise Account Manager

• At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe
• Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels
• You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy
• You’ll become an expert in the global payments landscape and level up your skills through our AM Academy
• Relationship management: Build deep trusting relationships with decision makers and executives on our most strategic accounts. Establish a global network within Adyen and work collaboratively across cultures and time zones
• Commercial acumen: Drive commercial negotiations with customers to win new business and close complex deals, while meeting strategic and financial targets for assigned accounts
• Strategic consultation: Act as the human dimension of Adyen’s product by delivering payments expertise and guidance to customers. Use data to tell compelling stories and position yourself as a trusted partner and informed advisor
• Leadership: Be a senior presence and source of knowledge on the team, and help others level up through training and mentorship
• Project management: Be proactive and prioritize across multiple projects and teams to ensure thorough execution on cross-regional projects involving internal and external stakeholders
• Feedback: Advocate and champion for your customers internally and serve as a feedback loop to influence Adyen’s product roadmap

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• We are looking for a proactive and adaptable Senior Account Manager to join our team in San Francisco
• The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry
• You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed
• Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers
• You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow
• As a Senior Enterprise Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key contacts
• You’ll be managing relationships with international contacts across multiple industries and channels
• You are a born networker who thrives in a fast-paced, diverse and entrepreneurial environment
• Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape
• You have a minimum of 10 years of experience in a client-facing, commercial role—such as account management, consulting, or working in the payments industry from a merchant perspective—with a strong background in complex enterprise software, technical infrastructure, or financial services
• Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
• Highly skilled in leveraging your business acumen and analytical abilities to align strategic goals and help customers reach them
• Some domestic and international travel required
• You have full professional written and verbal proficiency in English
• Proficient synthesizing complex data sets and leading with a consultative approach
• Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management
• Proactive and skilled at managing multiple cross-functional projects, while motivating and collaborating with others to achieve results