Senior Director of Business Operations

• This position offers an exceptional opportunity to lead within the Salesforce Product & Pricing Operations organization
• As the Senior Director, you will have the unique opportunity to shape our integration strategy for acquired businesses and fundamentally transform our product launch process across the company
• Both initiatives aim to achieve more successful products and deliver superior experiences for our customers, sellers, and operators
• The ideal candidate is a strategic leader and operational transformer who excels at translating complex strategies into repeatable, scalable systems
• This role reports to VP of Product and Pricing Operations within the COFO organization
• Transform the New Product Introduction (NPI) process and underlying systems to optimize speed-to-market and operational rigors
• Lead the transition from successful transformation of new product launches launches into long-term, scalable operations
• Partner closely with Product Management and Engineering to ensure accurate, high-quality operational delivery of product licensing and entitlements
• Establish executive-level governance frameworks and launch readiness councils to align cross-functional leadership across Product, Engineering, Marketing, Sales, Operations, Legal, and Finance
• Define, monitor, and optimize key product operations performance metrics (e.g., launch cycle time, product configuration accuracy, SKU adoption, and seller friction metrics) to measure operational impact
• Lead, build, and mentor a high-performing team of product and pricing operations professionals, fostering a culture of operational excellence, accountability, and continuous process improvement
• Drive comprehensive change management plans—including training, stakeholder communications, and playbooks—to ensure seamless cross-functional adoption of modernized launch and pricing processes
• Influence annual compensation planning cycles to incorporate solutions that support successful launch of new and organic products

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field required; Master’s/MBA preferred
• Proven track record of leading large-scale cross-functional transformations, complex NPI processes, and Quote-to-Cash (Q2C) operational strategies
• Demonstrated experience with M&A integration—specifically integrating product suites, pricing methodologies, and operational workflows of acquired companies
• Deep expertise in enterprise pricing structures, price book configuration, discounting models, and product hierarchy design
• Strong executive presence with exceptional written and verbal communication skills; proven ability to influence executive leadership and drive cross-functional alignment
• 10–15+ years of progressive leadership experience in Product Operations, Pricing Operations, Business Operations, or Strategic Program Management within enterprise SaaS or cloud software organizations
• Deep technical and functional familiarity with Salesforce CRM, CPQ (Configure, Price, Quote), Billing, and underlying enterprise operations systems
• Strong analytical and quantitative skills, with a track record of using data to drive operational decision-making and measure process effectiveness
• Expertise in change management methodologies and leading organizational transformations across global, matrixed teams