Senior Customer Success Manager

• This role is about combining your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers
• You’ll have the chance to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact
• You’ll join a collaborative, international team where your ideas matter, your initiative is valued, and your work directly contributes to customer retention and company growth
• Manage post-sales relationships with a defined set of customers
• Drive adoption, retention, renewals, and expansions through success plans
• Conduct business reviews that celebrate results and identify new opportunities
• Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support)
• Advise customers on EA and portfolio management best practices and complex solution implementations
• Manage escalations and ensure issues are resolved swiftly
• Build customer advocacy through references and case studies
• Identify new growth opportunities and contribute to overall account strategy
• Reporting To; Antje Machon

Benefits

• Bonus & subsidized pension contribution
• Fresh IT gear from day one to support your daily work
• Berlin office offers easy access to public transport, breakfast or lunch vouchers, and a bike lease plan
• 30 vacation days per year to relax

• You’re an excellent candidate for Bizzdesign because you …
• Have 5+ years of experience in a customer-facing SaaS role
• Speak fluent English and Dutch
• Combine a commercial mindset with strong enterprise stakeholder management skills
• You hold a bachelor’s degree in IT, Business Economics, or a related field
• You are confident in engaging with senior stakeholders and leading strategic and technical discussions
• You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals
• You are experienced in business reviews, account planning, and escalations
• You are willing to travel to strengthen customer partnerships
• You are fluent in Dutch and English
• You have a track record in driving adoption, retention, and renewals
• You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon)
• You are customer-focused, proactive, and entrepreneurial, with strong organizational and time management skills
• You ideally advise customers on EA and portfolio management best practices and complex solution implementations

• 1st interview with Internal Recruiter (45 min online)
• 2nd interview with Hiring Manager (45 min online)
• 3rd interview with key stakeholders from the Customer Success team (45 min online)
• 4th interview with Global Customer Success Director (30 min online)
• Please submit your application in English, as it’s our company’s language, and you’ll be using it daily once you’re part of the team