Senior Customer Success Manager (Armis/ Veza)

• The Sr CSM serves as the business liaison between the customer and all cross functional teams, including our Executive team, Product Management, Engineering, Sales, Training and Enablement, and others
• Own a portfolio of customers as the primary point of contact following the sale
• Build and maintain a success plan for each account tied to their security objectives, and drive it to completion
• Understand customer use cases and provide recommendations that improve security posture and platform utilization
• Ensure deployment and configuration align with key business use cases and are delivered on schedule
• Guide customers through adoption and configuration so their teams can operate the platform independently
• Stay current on third-party integrations and how they interact with Armis within customer environments
• Serve as a subject matter expert in your area of technical proficiency
• Identify risk early, drive mitigation, and engage specialists when a problem requires deeper expertise
• Partner with Sales on renewal readiness and surface growth opportunities as customer needs evolve
• Design and improve the scaled programs the segment runs on, so outcomes lift across the portfolio and not only in your own accounts
• Build reusable playbooks, templates, and AI workflows the team adopts, and mentor CSMs joining the team
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

• 5 or more years of experience in service delivery or technical account management in post-sales or pre-sales environments
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures
• Experience managing a broad portfolio of accounts with minimal oversight, and sound judgment about where your time creates the most value
• 3 or more years of experience in IT, security, healthcare technology, or similar environments
• 7+ or more years of experience in network engineering, architecture, support, or design
• 7+ or more years of experience in a Customer Success Manager, Technical Account Manager, or related customer facing technical role
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH)
• Experience mentoring or enabling other CSMs, formally or informally
• Strong communication and presentation skills across technical and executive audiences
• A track record of identifying risk early and driving it to resolution, including accounts where the path forward was not obvious
• Hands-on use of AI tools in daily work, and the ability to learn new technology quickly
• Portuguese working proficiency
• Experience in a scaled or digital customer success model
• Experience securing IT, IoT, or healthcare systems
• Knowledge of healthcare or ICT devices, manufacturers, or applications