Senior Customer Experience Design Specialist
Posted Updated
Description
- We are looking for an experienced User Experience/Interaction Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team at our development center in Pune
- The design function works as part of wider cross-functional teams that form organically around data product ideas – collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas
- Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction
- Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc – all in service of solving complex business challenges and with an ever increasing emphasis on Artificial Intelligence (AI) and Machine Learning (ML)
- Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
- Participate in “Design Thinking” workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
- Explore the “art-of-the-possible” in the era of Big Data, Artificial Intelligence (AI) and Machine Learning (ML) – whilst always maintaining regulatory compliance
- Leverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
- Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
- Creation of a cohesive and compelling visual language across diverse form factors: web, mobile and internet of things
- Work on future state conceptual designs, driving experimentation that improves the quality of product design overall
- Work closely with key partners from brand & marketing, alongside the broader user experience team to drive delightful and highly usable transactional experiences leveraging the broader visual language for MasterCard
- Work closely with our technology team to define implementation standard for our products leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies
- Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers
- Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base
- Drive VXD design across a broader ecosystem, where experiences will require tailoring to meet the needs of both MasterCard customers and end consumers
- Help define the next generation of data and data-driven products and their visualization – and through doing so, help shape the future of Mastercard and its growth
- Experience developing User Archetypes and Personas and user journeys to inform product design decisions
- Experience in the implementation of creative, useable and compelling visual mockups and prototypes
- Experience of design-experiences across multiple media
- Experience working with complex information architectures
- Experience in rapid prototyping (Lean UX and Design Thinking)
- Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Illustrator, etc
- Experience in articulating elegant and engaging experiences using sketches, storyboards, information architecture blueprints and prototypes
- An understanding of complex information architectures for digital applications
- Any experience in 3D modeling also a strong plus
- Experience in articulating elegant and engaging visual experiences using sketches, storyboards, and within prototypes
- An understanding of complex information architectures for visual representation
- Experience of visual design across multiple media and form factors: web; mobile; Internet-of-Things (IOT)
- Any experience in motion graphic design is a strong plus
- Extensive and demonstrable experience using leading VXD software packages such as Adobe Creative Cloud / Suite (Photoshop, InDesign, Illustrator etc.) / Experience Design, Serif DrawPlus, Corel DRAW Graphics Suite / PaintShopPro, Art Rage, Xara or equivalent
- Highly proficient in the creation of useable, compelling and elegant visual mockups and prototypes
- Experience of iterative “design-test-re-design” methodology to collect real user feedback to incorporate back into the design
- Experience consuming UX research
- Ability to identify best-in-class user experience through competitor analysis
- Experience in leading “Design Thinking” workshops with customers to identify requirements and ideate on potential product solutions
- Prior experience working in a world-beating UX team
- World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
- Interest in VUIs (Voice Interfaces)
- Empathetic champion of the user – passionate about the detail of great usability, interaction design and aesthetics to give the best possible UX
- Demonstrable knowledge of ergonomic and usability best practices
- Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
- Experience in client-facing engagements, preferably in leading them
- Demonstrable knowledge of UX and Interaction Design heuristics and best practices: e.g. Lean UX; Mobile First etc
- Defensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
- Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
Corporate Security Responsibility - Passionate about the possibility of data driven experiences – so-called “emergent ontologies” (patterns in the data) driving UX and UI. Passionate about the potential for data, Artificial Intelligence (AI) and Machine Learning ML)
- Defensible point-of-view on gamification
- Experience working/multi-tasking in an extremely fast-paced startup-like environment