Senior Client Success Manager

• You will have the opportunity to manage client accounts with leading health plans and providers across the country
• Own the relationships between Wellth and our healthcare customers, typically large Payer and Provider organizations, and ensure successful implementation, adoption and performance of our solutions in their organizations
• Map and navigate a productive path through complex healthcare organizations and coordinate with Sales to grow an existing account base through identification of new opportunities and expansions
• Be a strategic partner to our clients, ensuring that our programs are serving their needs and helping them identify areas of opportunity proactively
• Create and deliver customer-focused data analyses to demonstrate program performance and value to our customers
• Serve as the voice of the customer and champion customer needs internally at Wellth
• Make everything that we do better and smarter, using data as your guide where possible
• Specifically, you will manage a portfolio of health plan and provider partners, serving as the main point of contact throughout the customer lifecycle
• Lead program implementations, from receiving data to presenting program outcomes, and ensure milestones are achieved across various work streams to support efficient and on-time go-lives
• Build and maintain long-term relationships with key customer stakeholders, providing excellent customer service, ensuring high levels of satisfaction, and serving as a thought partner to help customers derive maximum value from the Wellth solution
• Coordinate regular meetings and presentations (remote and in-person) with cross-functional customer teams to track progress, communicate outcomes, and identify opportunities for additional support and improvement
• Analyze, design, and present program outcomes to healthcare executives, conveying Wellth’s value story and quantifying the program’s impact
• Use data and a deep understanding customer priorities and pain points to support sales and renewal conversations
• Collaborate with internal teams such as Product, Engineering, Sales, and Marketing to drive initiatives forward forward and deliver optimal value to our partners
• Contribute to a great culture and work alongside a team of highly motivated individuals that are passionate about improving the care and health outcomes of patients/members across the country
• You will be working cross-functionally internally and externally
• You will work with:
• Customer stakeholders, both senior and junior, representing different departments and functional teams such as Quality, Pharmacy, Population Health, Care Management, Marketing, and Data/IT
• Customer success leaders to share best practices, streamline processes, and collaborate to achieve individual and departmental goals
• Product leaders to support program delivery and enhance platform features
• Health Informatics Data Analysts and Data engineers to maintain data operations that power the Wellth solution and outcomes analyses
• Sales/Marketing to craft and deliver impactful messages and outcomes stories to support commercial growth

Benefits

• Mental health perks
• “Take what you need” PTO Policy
• Medical, dental, vision, and life insurance
• Annual personal development stipend
• Monthly company bonding events
• Diversity & Inclusion training
• 401-K retirement plans
• Paid membership to One Medical
• Culture Committee that supports employees
• Offices in LA & NYC
• Pre-tax commuter benefits
• Quarterly volunteer days

• Thrives in dynamic environments, quickly adapts to changing circumstances, and develops creative solutions to complex client challenges
• Understanding of the Quality landscape, including experience supporting HEDIS performance improvement
• Excellent project management skills, leading implementations and/or other complex initiatives
• Account management and/or client-facing experience with health insurers and/or risk-bearing providers
• Self-starter with strong analytical skills and a data-driven focus
• Experience working with senior healthcare executives
• Familiarity and willingness to work with healthcare data (e.g., Rx claims, eligibility files, Acumen)
• Strong communication, presentation and interpersonal skills
• Excellent attention to detail, multitasking and organizational skills
• 5+ years’ experience in healthcare or healthcare-focused market
• Minimum Education: Bachelor’s Degree
• SQL experience
• Sales (either net new sales or expansions/renewals)
• Healthcare data and analyses
• Medicare and/or Medicaid programs
• The digital health landscape and/or at an early-stage company