Senior Client Success Manager (Programmatic)
Posted Updated
Description
- The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs
- Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
- Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
- Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
- Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
- Prepare and conduct high impact reporting presentations in collaboration with analytics team
- Ensure exemplary customer satisfaction levels with every customer interaction
- Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance
- 3+ years’ experience in programmatic advertising in Account Management, Client Success, or Media Planning
- Strong analytic skills, including high level of comfort with Excel
- Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly
- Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
- Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
- Intelligent, outgoing individual with interpersonal skills and work ethic
- Passion for digital media and thorough knowledge of the programmatic advertising industry
- Comprehensive experience with MS Office, particularly Excel and PowerPoint