Senior Business Relations Manager

• As the Senior Business Relations Manager, you will serve as the strategic lead for our most high-value client accounts and institutional partnerships
• You will be responsible for building deep, trust-based relationships at the C-suite and executive levels, ensuring client retention, and unlocking new revenue streams through strategic upselling and cross-selling
• This role requires a blend of high-level diplomacy, financial acumen, and a consultative approach to problem-solving
• Strategic Account Management: Serve as the primary, high-touch point of contact for a portfolio of enterprise clients, managing long-term satisfaction and relationship health
• Executive Alliance Building: Cultivate and maintain deep relationships with key decision-makers, stakeholders, and C-level executives within partner organizations
• Revenue Growth & Retention: Own the retention targets for your assigned portfolio. Proactively identify, negotiate, and close contract renewals, expansions, cross-sells, and upsells
• Cross-Functional Collaboration: Partner with Product, Operations, Marketing, and Sales teams to ensure our deliverables perfectly align with the client’s evolving strategic goals
• Conflict Resolution & Escalation: Act as the ultimate escalation point for critical account issues, orchestrating swift, mutually beneficial solutions to maintain relationship integrity
• Market & Competitor Intelligence: Stay ahead of industry trends and competitor landscapes to position our organization as an indispensable thought partner to our clients

Benefits

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans

• The ability to manage multiple accounts and build new relationships with clients simultaneously
• The ability to present to C-level executives and upper management daily
• Strong Leadership skills
• The ability to forecast future accounts
• Strong Client Relations skills
• The ability to travel up to 50% domestically
• Excellent verbal and communications skills
• 7+ years of experience in Account Management, Business Development, Client Relations, Customer Sucess, or Executive Sales with experience managing high-level accounts
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
• High School diploma, Bachelor’s degree in Business, Communications, Finance, Management, Marketing, or Sales