Senior Agentic Customer Success Manager

• Join our Customer Success team in London and help companies get real business value from Agentforce, Salesforce’s AI agent platform. You guide customers through adoption, track how their AI agents perform, and help them grow into new use cases
• Guide customers to fully use their Salesforce licenses and consumption credits, so their investment turns into measurable business results such as faster case handling and higher team productivity
• Review how customers’ AI agents perform, find where they stall, and recommend changes to improve results
• Help customers build their own internal expert teams (called Centers of Excellence), train their agent champions, and set up clear governance so they can manage and grow AI on their own
• Work with Account Executives, Professional Services, and consulting partners to give customers one connected experience, and share customer feedback with Product and Engineering teams

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• Consumption Model Experience: Track record of managing consumption-based accounts, focusing on driving utilization through value-based activity
• Governance Support: Experience participating in or supporting governance frameworks or Steering Committees for large-scale digital transformation projects
• AI Fluency: A solid understanding of AI/LLM logic and the ability to translate technical “agentic” capabilities into business outcomes
• 6+ years of work experience, with 3+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS — preferably in Supply Chain/Manufacturing or Financial Services
• Analytical Fluency: Strong ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights for customers
• Strategic Communication: Strong ability to present AI outcomes to senior business stakeholders, translating technical capabilities into tangible business value
• Salesforce Ecosystem: Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations
• Certifications: Salesforce certifications (e.g., Administrator, AI Associate) a plus
• Industry Domain Expertise: Experience navigating complex business processes within Supply Chain/Manufacturing (ERP, MRP, Logistics) OR Financial Services (Banking, Insurance, Wealth Management, Regulatory/Compliance workflows)
• Systems & Back-office Process Familiarity: Experience working within complex enterprise ecosystems (ERP, MRP, TMS) and understanding manufacturing/logistics workflows