Senior Accounts Management Manager

• The Account Management team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. This team also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm
• Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high-profile, customer-facing role requiring outstanding results-oriented, relationship and program management skills
• This role oversees a portfolio of Affirm’s strategic accounts with the goal of driving ambitious results across the business. Success in this role entails delivering strong results, collaborating across different teams and levels with key stakeholders, strong analytical skills and excellent executive presence including written and verbal communications
• Act as SEM and team lead across omni-retail for best practices on managing complex accounts, driving outcomes and building relationships
• You will oversee a large portfolio of key strategic accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV)
• You will lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines
• You will analyze partner performance and recommend programs to increase product adoption, grow up-funnel awareness and visibility, and sell into expansion opportunities
• You will orchestrate cross-functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results
• Manage customer health to ensure overall customer satisfaction and business results
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the Affirm offering for our merchants

Benefits

• Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
• Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
• Supportive Communities: Get involved with our employee resource groups and community groups
• Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
• Generous Time Off: Take the time you need when life happens
• Health Benefits: Get a plan that fits your needs
• Mental Healthcare: Take care of your mind with great mental health programs
• Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
• Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
• Learning & Development: Engage in exciting learning programs to level up your growth

• Comfortable using Salesforce and standard BI tools
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders
• Comfortable with travel 10% - 20% of the time
• Strong written and verbal communication skills, including the ability to give compelling presentations
• Experience negotiating and closing large, complex commercial contracts for F100 companies
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence
• Experience in leading cross-functional projects with a high attention to detail
• Bachelor’s degree with 7-10 years of B2B client-facing experience in a high-tech environment and evidence of account growth/impact